Push new program updates problem

Avast Business Avast Distributed Network Manager
1

I have ADNM running on Server 2003 R2. I have about 60 clients (mostly XPsp2) but a few WIN2000 clients.

The virus scan files update fine but the program versions 4.7.583, etc don’t. So I created a Update task that pushes out the latest program to all the clients and ran it. Some were successful, but many failed with a 0x0000045A, some failed with a 0x00000020. More failed than not. Any idea why? What is this error?

2

Is there a particular reason why no one has answered this question for two weeks???

3

No idea :slight_smile:
And what did the remote install log say?

4

better you know what the problem first

i have check your error code, is shown below here

5

Hi,

and sorry for the late response.

The virus scan files update fine but the program versions 4.7.583, etc don't.

Program updates are not rolled out automatically in ADNM. They are always on demand - by using an updating task (just as you did).

Error code 0x0000045A translates to “A dynamic link library (DLL) initialization routine failed” which sounds quite strange. Could you please send me the file \setup\setup.log from one of the problematic machines?

Thanks
Vlk

6

Vlk,

I am currently testing out Avast ADNM on a Windows 2000 server with Avast Network install on 5 client machines. Their OS is either Windows XP or Windows 2000 pro.

For some reason I am getting the same Failed (0x0000045A) status after the Update VPS runs. It happens on all 5 clients but I also noticed if I open the clients Simple User Interface it says it gets the update. I also noticed if I reboot any of the client machines, then run the Update VPS again, it will have a status of Done (as it should). It will work w/out the error for a few days then it will return with the Failed (0x0000045A) error.

Is there a known bug or fix for this problem. I just find it weird that it’s happening on all my clients.

Do you know of a fix or have any suggestions?

Thanks in advance.

-Zac

7

Again, can you please send in the setup.log file (as described in my last post)?

Thanks
Vlk

8

I emailed you the logs…

9

Hello,

I am having exactly the same problem. Please if you could let me know if you have found a solution for this.
Thanks in advance!
AF

10

This is a confirmed bug in the current version of avast NetClient edition. It will be fixed in the next program update, due just before Xmas.

As a work around, it should suffice to restart the client machine (the problem is caused by some kind of a leak inside the NetAgent service, and takes over a week of continuous run to happen).

Thanks
Vlk

11

Agron,

If you cannot reboot the client machines (ie. if it’s on a server) you can simply restart the avast! NetAgent service.

-Zac