I am very new to Avast, my version is 4.5 Home Edition & like it very much. Apolgizing if asked earlier but in reviewing my scan reports, there are quite a few files that were ‘unable to scan due to password protection’.
Some files I do recognize and they are acceptable but some are from programs I’ve uninstalled (ie Norton AV). I thought by using the Options/Delete, that these files would no longer be reported in the scan report but they seem to be since the number of files is approx. the same (5,000+) just reported under System now instead of their original path F:\Recycled\NPROTECT*.
This makes my report pretty large for each scan (total text file is 5mb so far). Is there any way to bypass these files from the scan altogether, so that each report isn’t 5k+ lines long each?
I hope this makes sense, I’m not sure how to explain it. I use WinXP w/SP2 if that helps.
TIA for any help… katy
Sorry I can’t help with what does sound like garbage NAV left behind. I’m sure someone else will be along (probably Technical) with better assistance there
But if your report’s that huge, I suspect reports are being appended to each other rather than each replacing the previous one. If I remember correctly, there’s an option in Setup that lets you specify that fresh reports overwrite older ones, which will at least help a little.
Best,
Mike
P.S. Just went back to refresh my memory, and yes, there is such an option under Reporting (near the bottom of the Settings menu).
Password protected files can’t harm your system. Most probably they bellong to your SpyBot, Ad-aware or even Norton Cleansweep installations.
Never mind too much.
Did you remove your Norton Protection? Did you uninstall all Norton SystemWorks files?
If you empty your recycle bin, do these files remain there?
Sure there is… But you changed the report options as they are not checked by default
Un-check the ‘Ok’ files, ‘Soft errors’ and ‘Skipped files’ and let only the ‘Hard errors’ and ‘Infected files’.
Mike I tried checking the box to ‘overwrite existing’ but the same lines were being reported as before the change. Maybe I misunderstand in that each report will always show the same lines but that the preceeding report will be replaced by the latest?
Technical I guess the password protected files that relate to Norton are in fact harmless and they do seem to relate to protection programs. I thought I HAD removed all of Norton but I just now found Live Update in my Add/Remove Control Panel (ugh). I have now removed that as well.
The odd thing is, this path f:\Recycled\NPROTECT* doesn't even exist in 'windows'; it may be in the registry yet, I do not clean the registry with any programs or even manually. My recycle bin is indeed empty in windows. I looked at the Settings in Avast and those boxes you mention (OK, Soft Errors & Skipped Files) are still unchecked. I did not change that; in fact I didn't change any of the default settings, except that now I did check to 'overwrite existing' in Report.
Hopefully by NOW having removed the 'Live Update' I can get a report that doesn't [u]always [/u]include those NPROTECT lines. I feel safe enough with them included but it would be nice to not have to 'review' a report that includes 5k plus lines every time.
I'll run another scan now and see if there is any change, after rebooting of course.
Thanks for yours and Mike's help!! I do like Avast a great deal!
katy
Mike I tried checking the box to 'overwrite existing' but the same lines were being reported as before the change. Maybe I misunderstand in that each report will always show the same lines but that the preceeding report will be replaced by the latest?
Technical I guess the password protected files that relate to Norton are in fact harmless and they do seem to relate to protection programs. I thought I HAD removed all of Norton but I just now found Live Update in my Add/Remove Control Panel (ugh). I have now removed that as well.
The odd thing is, this path f:\Recycled\NPROTECT* doesn't even exist in 'windows'; it may be in the registry yet, I do not clean the registry with any programs or even manually. My recycle bin is indeed empty in windows. I looked at the Settings in Avast and those boxes you mention (OK, Soft Errors & Skipped Files) are still unchecked. I did not change that; in fact I didn't change any of the default settings, except that now I did check to 'overwrite existing' in Report.
Hopefully by NOW having removed the 'Live Update' I can get a report that doesn't [u]always [/u]include those NPROTECT lines. I feel safe enough with them included but it would be nice to not have to 'review' a report that includes 5k plus lines every time.
I'll run another scan now and see if there is any change, after rebooting of course.
Thanks for yours and Mike's help!! I do like Avast a great deal!
katy
