Random crashes

Avast Free Antivirus / Premium Security
1

Greetings…
I have been getting random restarts (Windows 2000 Pro SP3), usually when opening a Web page. The crash times match the error below in the admin tools log.

I disabled the auto re-boot so I could see the error, upon BSOD it’s always a “KMODE_EXCEPTION_NOT_HANDLED” error, either in Win32.sys or NTOSKRNL.exe More often it’s the Win32 error.

I have version 4 of Avast!, I had an older version but performed the “update” if that matters. Since the update the restarts seem more frequent.

My systems ran Win2KP slawlessly until recently, and I have no problems running Mandrake Linux 9.1

Thanks!
My system: (Win2K Pro SP3 build 2195, AMD XP2500+, MSI-6712 KT4V motherboard; KT400 chipset, latest Via 4 in 1’s, BIOSv1.8. 512MB PC2700 Kingston CAS 2.5 RAM, Radion 9100 128M w/latest drivers, M-Audio Revolution sound card, WD 80G (8M buffer), generic CD-R / DVD ROM)

Here is the Avast error that matches the crash times:
Event Type: Error
Event Source: avast!
Event Category: Client
Event ID: 90
Date: 6/23/2003
Time: 1:55:40 AM
User: NT AUTHORITY\SYSTEM
Computer: ONETIME
Description:
AAVM - initialization error: Cannot run provider, JSCRIPT.

2

Please send me a minidump of the crash. A file from C:\Windows\Minidump.

Thanks
Vlk

3

Hi,
I too have been getting BSOD’s after the latest .229 update. Just Now i got a paging fault in nonpaged area in aswmon.sys.

Before that i got a KMODE exception.

I have mailed the minidump to vlk
Thanks Again for Avast.

4

I think vlk’s e-mail would be the best to send the minidump to: vlk@asw.cz

5

I mailed off the dumps.

I uninstalled avast (using avclear4) after sending the e-mail off to Vik to troubleshoot, but even with Avast un-installed my system crashed.

Are there any files left over I should look for?

An other interesting note, it seems to crash more when I use IE, less often with Mozilla (1.4b)

I used to go weeks without re-booting and months without a problem… actually I can’t remember the last big problam I had. This morning it’s restarted 5 times, something is definately nutty. Other than updating Avast, no new hardware or system changes recently either.

Luckly I can boot into Mandrake 9.1 Linux, which runs stabe as ever… now if I only knew what I was doing in Linux… lol

Thanks for your help.

6

I just had a crash today, just fell out of the sky.
It was in “aswmon2.sys”
I may have a full dump if anyone wants it?

Also i use Foxmail to collect web e-mail and avast is sending the message no smtp configured… I know that but i do not seem to be able to stop avast?

I am very happy with the software after haveing gone through Norton hell.

Thanks
Skip

7

I don’t understand, what do you want to stop ?

8

He wants to stop the Emailprotection, so Avast does not report “no smtp configured” anymore?

9

Skip,

I just had a crash today, just fell out of the sky.

if you send me an e-mail, I can provide you with an update that will likely solve this problem.

Thanks,
Vlk

10

Greetings from the newbie!
Installed avast few days ago and got restarts out of blue got w2k,also when scanner starts finishing files on disk it comes with a message that it cant find the path to the files.Mailed minidump to vik.Thanks

11

OK, I sent you the updated driver. Seems that we’ve finally nailed down the problem - the update seems to be finally working…! ;D

12

i use avast 4 on windows xp. i too am having random crashes that result from aswmon2.sys. I emailed you a minidump and I hope you can help

rich c