Rebooting takes too long

Avast Free Antivirus / Premium Security
1

Hello,

I’ve been experiencing some unusually long boot times since upgrading to 9.0.2007 version of Avast Free. I am now on 9.0.2008 and I am getting the same issue. It’s particularly the shutdown part that is the problem. Usually this part takes about 30 seconds … Now it takes up to 4 minutes!

Let me explain how this happens: after the desktop clears of icons, it remains frozen like that between 2 and 3 minutes, before going off to ‘Logging off’ screen, then ‘Shutting down’. Sometimes even ‘Logging off’ freezes another minute or two.

The booting process works normally, as far as I can tell.

Anyone knows how to fix this particular problem?

My system is a Windows Vista SP 2. Not sure if you need any more details.

2

Difficult to troubleshoot.
Can you try closing all your programs (and also the ones on system tray) before shutting down.
Another test, disable avast until next reboot and try to shutdown.

3

Programs were already all closed (except Avast) when doing the reboot … So that didn’t affect it.

Will attempt it with Avast disabled tomorrow …

EDIT

Quick question: how do I disable Avast again? Not entirely sure with version 9.

Nevermind: found it by right-clicking the Avast icon in the taskbar.

4

Same trouble here for my 2 winxp SP3.
As when updated 9.0.2007 I have to wait more than 5 minutes for reboot after 9.0.2008 (3 minutes to “logging off” and 3 minutes to “shutting down”)

Nb: 2 others guys in french forum had the same.

5

Just tested it with shields disabled. The issue repeats itself.

And there seems to be another topic with same issue: http://forum.avast.com/index.php?topic=139189.0

6

Any news on this? Still experiencing a 3-minute shutdown. I paid close attention to it this time: it hungs exactly 90 seconds on the desktop background, then exactly 90 seconds on the ‘Logging off’ screen, before resuming the regular shutdown (which completes in about 15-20 seconds, which is normal for me). Not sure if this precise timing on the ‘hung’ time helps with figuring out the issue.

Restart seems to be normal.

7

yeah, just in case, I’ve also posted some more info here: http://forum.avast.com/index.php?topic=138794.msg1021784#msg1021784

8

As it turns out … this wasn’t fixed. The very next reboot, 3-minute wait.

Decided to uninstall (Control Panel, avastclear and Rejzor’s tool) and do a clean install. The reboots went fine after the uninstall … but, as soon as Avast! was installed, the issue came back. :confused:

9

Out of interest are any of you running Zonealarm.

I had a similar issue a while back and it magically went away when Zonealarm prompted to allow Avast emergency update web access.

I was able to replicate the issue several times using a ghost image and found the best was to resolve was to disable ZA from starting at boot, leave the PC on for an hour.

Then start Zonealarm and re-enable start on boot, wait a while for access request and allow.

After following the above procedure reboots/shutdowns worked fine again.

I run several machines on XP pro but only one was ever affected by this.

10

Nope, I do not use ZoneAlarm.

11

I also had this, the first reboot of the latest avast! clean install.
This is what UPHclean (in Windows XP) says about the problem in the even viewer:

Setup for handle remapping for process AvastUI.exe (2276) failed. Reverting to closing handle.
Also:
The following handles opened in user profile hive AMD12ME\Dave New (S-1-5-21-1614895754-1580436667-1343024091-1010) could not be closed:

AvastUI.exe (2276)
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings (0xe8) error 5
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings (0x258) error 5
HKCU\Software\Policies (0x260) error 5
HKCU\Software (0x264) error 5
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings (0x3f4) error 5
HKCU\Software\Classes (0x470) error 5
HKCU\Software\Classes (0x538) error 5
HKCU (0x54c) error 5
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap (0x578) error 5
HKCU\Software\Policies (0x594) error 5
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Network\Location Awareness (0x5ac) error 5
HKCU\Software (0x5b4) error 5
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap (0x5bc) error 5
HKCU\Software\Microsoft\Internet Explorer\IETld (0x5c0) error 5
HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_LOCALMACHINE_LOCKDOWN (0x5dc) error 5
HKCU\Software\Classes (0x660) error 5
HKCU\Software\Microsoft\SystemCertificates\Root (0x6d0) error 5
HKCU\Software\Microsoft\SystemCertificates\CA (0x6dc) error 5
HKCU (0x6e0) error 5
HKCU\Software\Microsoft\SystemCertificates\trust (0x748) error 5
HKCU (0x74c) error 5
HKCU\Software\Microsoft\SystemCertificates\My (0x758) error 5
HKCU\Software\Policies\Microsoft\SystemCertificates (0x794) error 5
HKCU\Software\Policies\Microsoft\SystemCertificates (0x7c0) error 5

12

I have two installs of XP on the same PC.
One has avast! free and the other has Avira free.

On Avira’s forum, one member posted a situation that is similar to this thread. Some kind of hang
during logoff/shutdown, with corresponding similar messages in the event viewer.
The Avira support guy suggested it was due to the self-defence module,
and for now to de-activate it.

I was wondering if this could be relevant to the avast! situation - I’ve never heard this mentioned as
a possibility.