sur mon relevé de compte bancaire, je trouve un débit de 42€99 pour AVAP1708; je vous prie de me rembourser car je n’ai rien demandé
First, I’m an Avast user and not an Avast Team member.
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What Avast Product were you using ?
If this was a 30 trial, then to do so you would have had to complete a payment mandate that would come into effect close to the trial end. The same would be true if at the end of the years subscription.
I suspect this is what happened.
** Refund request
NOTE you should first cancel any payment mandate (see below) that you may have set up, or this could be actioned, requiring another refund request.
- From Avast account - https://support.avast.com/article/24/#pc
** Cancelling automatic renewal of the Avast subscription