I request a refund almost 14 days ago and I have read it take them 5-10 to process them. I made two tickets and haven’t heard anything from them. What else can I do?
Ticket numbers are 39554 & 38074
You read wrong.
avast is trying to handle tickets within 10 business days.
Each time you submit a new ticket you will be put back to the bottom of the stack.
Each time you change a ticket, the same will happen.
Just have patience.
Whatever you do don’t submit any further tickets as that in itself can slow the process. They are dealt with in a first in first out order, submitting a further ticket can set you back.
I will try to attract some attention to this topic.
Thanks for the info and getting attention to it. I will leave it alone then.
You’re welcome.
Following up, have you received any response yet ?