Refund not received

Avast Free Antivirus / Premium Security
1

I have sent a ticket for refund 2 week ago but now i havent been still received my refund from Avast and when i sent a mail for avast support , i got only a email with the same content
"
Thank you for contacting AVAST Software.

We have checked your order with our distributor and we can confirm that your order was disputed.

Dispute status can appear only if customer asked his bank or PayPal to reverse the payment.

You should already have payment back at your account otherwise please contact your bank for further investigation.
"
and i dont get any confirmation via PayPal
How long can i get my refund back? can anyone help me pls?

2

What was the support ticket ID number ?

3

Ticket Number : 11434575
Thanks you

4

OK - I have tried to draw attention to your Ticket ID.

5

Thanks you

6

You’re welcome.

7

Hi,

What the email is conveying, is that you asked PayPal (instead of us) to obtain the refund from Digital River.
Thus any enquiries about the refund status should be directed to PayPal.
It should not take more than 14 business days (excluding weekends).

8

Hi,
I have checked my bank account again today but i havent still received any refund from PayPal, and i have sent email for PayPay from 3 days ago but i havent received any feedback from PayPal. I feel really disappointed because this money is very important to me, can you help me check my order id number or help me contact to PayPal ?

9

Hi,

Once an Avast order is placed into a dispute, we, unfortunately, can no longer assist with processing the refund from our end.
If you would like to receive further information concerning the transaction, please contact PayPal/your bank directly, as they will be able to assist
you with finalising the charge-back.

Once you are logged into your PayPal account, you should be able to call or chat with them directly.
Please visit this link https://www.paypal.com/us/smarthelp/contact-us
and look under the topic “Where is my refund?” for more information.
Please see this link concerning disputes https://www.paypal.com/us/smarthelp/contact-usdispute

Please accept our apologies for any inconvenience caused.

10

Hi,

"Guten Tag, Quoc Viet Phung!

Vielen Dank für Ihre Anfrage an PayPal.

Der Händler hat das Geld noch nicht zurück geschickt, vielleicht sollten Sie bei denen mal nachfragen, wann Sie mit Ihrer Rückzahlung rechnen können.

Falls Sie noch andere Fragen haben, helfen wir Ihnen jederzeit gerne weiter.

Viel Einkaufsspaß mit sicheren Zahlungen wünscht PayPal!
Carlos
PayPal-Kundenservice"

My PayPal replied that Avast no refund was sent for me, can you please check my order id : 80715660200 , if Avast sent refund for me via PayPal?
Thanks you

11

Hi,

Based on the reply from PayPal it seems that thy might not have your request on hold any longer.

Could you please reply and attach a screenshot of the information from PayPal, to the email: "Avast Refund Request - 11434575 [ ref:_00Db0Z3Sf._5000N2FQqWV:ref ] Someone from our sales department can then contact Digital River on your behalf to ascertain the status.

12

Hi,
I have sent a email for ************, Avast Refund Request - 11434575, can you please help me to ask any assistance who can check my email. Thank you so much

13

Hi,

I think you misunderstood me.
You seem to have created new tickets and they are all without attachments.
I have sent you a PM.

14

Hi,
today is 2 days passed but I haven’t received any response from Avast or Digital River Ireland, can you help me to ask them about my refund?

15

Hi, I have replied to your PM.

16

Hi,
Today i have received complete refund from DRI, thanks you so much for your help :slight_smile: now you can close this case.