Refund problems

Avast Free Antivirus / Premium Security
1

Hello, Avast Support Team, my Avast subscription was automatically renewed on September 29, 2026. I have already cancelled automatic renewal and I am requesting a refund. I followed the refund procedure through my Avast account and order history. However, after selecting the refund reason, the website redirects me to a page with a blue chat button that does not respond when clicked.

The refund request process is therefore blocked. I am requesting assistance from the refund team and would appreciate being contacted by email to complete my refund request.

Thank you.

2

First, I’m an Avast user and not an Avast Team member.

I’m not sure what steps you took to cancel, but check these links:
** Cancelling automatic renewal of the Avast subscription

This is important, you must cancel the payment mandate first, this could be why you are in this loop/spiral.

** Refund request

  • NOTE you should first cancel any payment mandate (see below) that you may have set up, or this could be actioned, requiring another refund request.
  • From Avast account - https://support.avast.com/article/24/#pc