I bought Avast antivirus for £20 on 27th Sept. I did not realise it was just for one computer so a few minutes after buying it I contacted Avast through their website and requested a refund I recieved no reply. So I messaged again. Still no reply. I have posted on several of the Facebook posts about this issue and was told to contact Avast via Facebook messenger. I have done this but still no one replies to me. I just want my £20 refunded and am despairing of ever getting it. What can I do?
Orders, Subscriptions, and Refunds >> https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ
Thanks but I’ve tried that 4 times in the last 48hrs and no one is responding 
Ticket system work as first in / first out … every time you create a new you are back to start
and i dont think refund guys work weekends
Oh. How long will the refund take? I really need this money back ASAP. How long do Avast take to reply? I really hate the uncertainty of not knowing when or if my Refund will be processed. I cannot budget for October as there is a £20 hole of uncertainty
How long will the refund take?Have no idea, never used it
How long do Avast take to reply?I guess that depends on how many tickets there are in front of you
Avast emailed me and offered to swap what I had bought for another product. I said no I just want a refund and it has been 12 hours now and they have still not replied to me to say I can have my refund.
I’ve reported this to Avast but please, have a little patience.