registration avast professionnal

Avast Free Antivirus / Premium Security
1

Bonjour,
I have the professional version of avast purchased for 2 years. You sent me the new serial but it didn’t work.
I have desinstalled Avast, and installed again. The same occurs :“invalid serial”.
Thank you for your answer.
R Deltombe

2

See the tutorial: http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html

Is your system date/time correct?
Do you use copy & paste method?
Are you sure you do not include the ‘last blank space’ in the paragraph while copying & pasting?

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

3

Hello,
It’s always the same.

07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash28.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashBug.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash29.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashChest.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash2A.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashCnsnt.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash2B.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash2C.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashLogV.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash2D.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashMaiSv.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash2E.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashPopWz.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash2F.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashQuick.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash30.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashServ.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash31.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashSimp2.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash32.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashSimpl.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash33.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashSkPcc.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash34.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashSkPck.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash35.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashUpd.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\ash36.tmp, F:\PROGRA~1\ALWILS~1\Avast4\ashWebSv.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\asw37.tmp, F:\PROGRA~1\ALWILS~1\Avast4\aswUpdSv.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\sch38.tmp, F:\PROGRA~1\ALWILS~1\Avast4\sched.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\Vis39.tmp, F:\PROGRA~1\ALWILS~1\Avast4\VisthAux.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\Vis3A.tmp, F:\PROGRA~1\ALWILS~1\Avast4\VisthLic.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\Vis3B.tmp, F:\PROGRA~1\ALWILS~1\Avast4\VisthUpd.exe)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\FRENCH\Bas3C.tmp, F:\PROGRA~1\ALWILS~1\Avast4\FRENCH\Base.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\FRENCH\Lan3D.tmp, F:\PROGRA~1\ALWILS~1\Avast4\FRENCH\Lang.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\FRENCH\Lan3E.tmp, F:\PROGRA~1\ALWILS~1\Avast4\FRENCH\LangMai.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\asw3F.tmp, F:\PROGRA~1\ALWILS~1\Avast4\aswCmnB.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\asw40.tmp, F:\PROGRA~1\ALWILS~1\Avast4\aswCmnOS.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\asw41.tmp, F:\PROGRA~1\ALWILS~1\Avast4\aswCmnS.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\asw42.tmp, F:\PROGRA~1\ALWILS~1\Avast4\aswEngin.dll)
07.04.2008 11:32:25.000 1207578745 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\asw43.tmp, F:\PROGRA~1\ALWILS~1\Avast4\aswScan.dll)
07.04.2008 11:32:25.000 1207578745 general Return code: 0x20000000 [Something done]
07.04.2008 11:32:25.000 1207578745 general Stopped: 07.04.2008, 11:32:25

07.04.2008 11:32:25.000 1207578745 general Started: 07.04.2008, 11:32:25
07.04.2008 11:32:25.000 1207578745 general Running setup_av_pro-491 (1169)
07.04.2008 11:32:25.000 1207578745 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
07.04.2008 11:32:25.000 1207578745 system Memory: 14% load. Phys:2097151/2097151K free, Page:3257700/3568136K free, Virt:2068904/2097024K free
07.04.2008 11:32:25.000 1207578745 system Computer WinName: PC-ADMIN
07.04.2008 11:32:25.000 1207578745 system Windows Net User: PC-ADMIN\Administrateur
07.04.2008 11:32:25.000 1207578745 general Cmdline: /silent /noreboot /stopstat “C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\aswUpdSum.ini”
07.04.2008 11:32:25.000 1207578745 general Operation set to INST_OP_STOP_STAT
07.04.2008 11:32:25.000 1207578745 general Old version: 491 (1169)
07.04.2008 11:32:25.000 1207578745 system Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_proI.tm~a01280 (57368M free)
07.04.2008 11:32:25.000 1207578745 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
07.04.2008 11:32:25.000 1207578745 system Installed in: F:\Program Files\Alwil Software\Avast4 (218024M free)
07.04.2008 11:32:25.000 1207578745 internet SYNCER: Type: use IE settings
07.04.2008 11:32:25.000 1207578745 internet SYNCER: Auth: another authentication, use WinInet
07.04.2008 11:32:25.000 1207578745 package Part prg_av_pro-491 is installed
07.04.2008 11:32:25.000 1207578745 package Part vps-8040700 is installed
07.04.2008 11:32:25.000 1207578745 package Part news-4b is installed
07.04.2008 11:32:25.000 1207578745 package Part setup_av_pro-491 is installed
07.04.2008 11:32:25.000 1207578745 package Part jrog-35 is installed
07.04.2008 11:32:25.000 1207578745 general Old version: 491 (1169)
07.04.2008 11:32:29.000 1207578749 package Transferred: files 0, bytes 0, time 0 ms
07.04.2008 11:32:29.000 1207578749 package Retries: total 0, files 0, servers 0
07.04.2008 11:32:29.000 1207578749 file NeedReboot=false
07.04.2008 11:32:29.000 1207578749 system Reboot set by filRenameOnReboot(F:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
07.04.2008 11:32:29.000 1207578749 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
07.04.2008 11:32:29.000 1207578749 general Return code: 0x20000001 [Nothing done]
07.04.2008 11:32:29.000 1207578749 general Stopped: 07.04.2008, 11:32:29

07.04.2008 15:01:58.000 1207591318 general Started: 07.04.2008, 15:01:58
07.04.2008 15:01:58.000 1207591318 general Running setup_av_pro-491 (1169)
07.04.2008 15:01:58.000 1207591318 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
07.04.2008 15:01:58.000 1207591318 system Memory: 12% load. Phys:2097151/2097151K free, Page:3324432/3568136K free, Virt:2068904/2097024K free
07.04.2008 15:01:58.000 1207591318 system Computer WinName: PC-ADMIN
07.04.2008 15:01:58.000 1207591318 system Windows Net User: AUTORITE NT\SYSTEM
07.04.2008 15:01:58.000 1207591318 general Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini”
07.04.2008 15:01:58.000 1207591318 general Operation set to INST_OP_STOP_STAT
07.04.2008 15:01:58.000 1207591318 general Old version: 491 (1169)
07.04.2008 15:01:58.000 1207591318 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a03176 (57373M free)
07.04.2008 15:01:58.000 1207591318 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
07.04.2008 15:01:58.000 1207591318 system Installed in: F:\Program Files\Alwil Software\Avast4 (218026M free)
07.04.2008 15:01:58.000 1207591318 internet SYNCER: Type: use IE settings
07.04.2008 15:01:58.000 1207591318 internet SYNCER: Auth: another authentication, use WinInet
07.04.2008 15:01:58.000 1207591318 package Part prg_av_pro-491 is installed
07.04.2008 15:01:58.000 1207591318 package Part vps-8040700 is installed
07.04.2008 15:01:58.000 1207591318 package Part news-4b is installed
07.04.2008 15:01:58.000 1207591318 package Part setup_av_pro-491 is installed
07.04.2008 15:01:58.000 1207591318 package Part jrog-35 is installed
07.04.2008 15:01:58.000 1207591318 general Old version: 491 (1169)
07.04.2008 15:01:58.000 1207591318 package Transferred: files 0, bytes 0, time 0 ms
07.04.2008 15:01:58.000 1207591318 package Retries: total 0, files 0, servers 0
07.04.2008 15:01:58.000 1207591318 file NeedReboot=false
07.04.2008 15:01:58.000 1207591318 system Reboot set by filRenameOnReboot(F:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
07.04.2008 15:01:58.000 1207591318 file MoveFileEx(F:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
07.04.2008 15:01:58.000 1207591318 general Return code: 0x20000001 [Nothing done]
07.04.2008 15:01:58.000 1207591318 general Stopped: 07.04.2008, 15:01:58

4

deltombe, could you please send me an export of the registry key HKLM\System\CurrentControlSet\Services\aswSP ?
My hypothesis is that the self-defense module in avast does not verify any of the avast binaries as “trusted” which leads to all the problems you’re describing. It would be very interesting to find out why this is the case. And the key to this may be in that registry key.

Thanks
Vlk

5

Hello,
Here is the extract of registry.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aswSP]
“DisplayName”=“avast! Self Protection”
“ErrorControl”=dword:00000001
“Type”=dword:00000001
“Start”=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aswSP\Parameters]
“ProgramFolder”=“\Device\HarddiskDmVolumes\Pc-adminDg0\Volume1\Program Files\Alwil Software\Avast4”

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aswSP\Enum]
“0”=“Root\LEGACY_ASWSP\0000”
“Count”=dword:00000001
“NextInstance”=dword:00000001

Many thanks for you patience.
R Deltombe