My customer machine isn’t showing “online” via their device interface.
I’ve uninstalled and reinstalled the application on their computer but the little green indicator does not come on so I can’t connect remotely.
I fixed the problem using Avast Clean to uninstall the avast business application… then reinstalled!
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Welcome to the community! Unfortunately this happens from time to time. Thank you for pointing out that you used the Avast Clean. I have had trouble in the past where a regular “uninstall” did not resolve the issue at hand but had to use the Clean utility.
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