Removal and Re-Installation issues...

Avast Free Antivirus / Premium Security
1

Good day to all.

My problem started about four days ago. Avast began to pop up, but nothing but a blank white box would come up. This was always random. I’d close the program via TaskManager, try and restart it, same issue. I would try and update it, but nothing but the white box would pop up. I tried reparing it, same white box. So, I uninstalled it. I restart after it tells me to, use CCleaner to clear any leftovers out, reboot one more time. I come back to reinstall. I get the following message.

“avast installer cannot continue because the last avast operation was performed without restarting. please reboot your computer first and then run the installer again.”

Yes, I restarted. Over and over, same message. Used the uninstaller, did my regedit sweep (might have missed something.)
Used the system ninja app. Going a little…nuts, honestly. Below is my most recent log.

2020-03-19 02:47:26.940Infoinstup[13236,13264]Command: ‘“C:\WINDOWS\Temp\asw.4b40a4ee76fed913\instup.exe” /edition:1 /ga_clientid:650cc727-222c-4c26-bf94-d3548d0aee6e /guid:23e99a9d-e9ef-47a4-a8c5-2c306acd7622 /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.4b40a4ee76fed913 /ga_clientid:650cc727-222c-4c26-bf94-d3548d0aee6e /edat_dir:C:\WINDOWS\Temp\asw.81c1fdd2fe00cecd’
2020-03-19 02:47:26.940Infoinstup[13236,13264]CPU: Intel(R) Celeron(R) CPU J3355 @ 2.00GHz,2
2020-03-19 02:47:26.940Infoinstup[13236,13264]OS: Windows 10 (10.0.18363) x64
2020-03-19 02:47:26.940Infoinstup[13236,13264]setup: x64
2020-03-19 02:47:26.940Infoinstup[13236,13264]Memory: 76% load. Phys:952340/4013244K free, Page:7499252/11091132K free, Virt:135287107244/137438953344K free
2020-03-19 02:47:26.940Infoinstup[13236,13264]DISKs: C:\ - 576896MB free / 917GB total
2020-03-19 02:47:26.940Infoinstup[13236,13264]DISKs: D:\ - 1612MB free / 13GB total
2020-03-19 02:47:26.940Infoinstup[13236,13264]Running module version: instup.exe - ‘20.1.5069.0’
2020-03-19 02:47:26.940Infoinstup[13236,13264]Running module version: Instup.dll - ‘20.1.5069.0’
2020-03-19 02:47:26.956Infomutex[13236,13264]The ownership of the fallback mutex has been successfully taken.
2020-03-19 02:47:27.310Infoshepsync[13236,13264]Wait interval 60
2020-03-19 02:47:27.310Infoini_access[13236,10504]watch task for C:\WINDOWS\Temp\asw.4b40a4ee76fed913\config.def started
2020-03-19 02:47:27.310Infoini_access[13236,10504]watch task for C:\WINDOWS\Temp\asw.4b40a4ee76fed913\avast5.ini started
2020-03-19 02:47:27.342Infoshepsync[13236,13264]Trying server IP address ‘5.62.40.69’
2020-03-19 02:47:29.002Infoshepsync[13236,13264]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-19 02:47:29.118Infoshepsync[13236,13264]Config file C:\WINDOWS\Temp\asw.4b40a4ee76fed913\config.def successfully updated to version 3413
2020-03-19 02:47:32.428Infoshepsync[13236,13264]Postpone interval was reset
2020-03-19 02:47:32.960Infoini_access[13236,10504]watch task for C:\WINDOWS\Temp\asw.4b40a4ee76fed913\burger_client.ini started
2020-03-19 02:47:33.092Infowizard[13236,13264]Running module version: HTMLayout.dll - ‘3.3.2.1’
2020-03-19 02:47:33.330Infowizard[13236,13264]Loaded module version: C:\Windows\Temp\asw.4b40a4ee76fed913\HTMLayout.dll - ‘3.3.2.1’
2020-03-19 02:47:34.649Infowizard[13236,13264]Setup gui was successfully started.

I really like Avast and can’t see myself using anything else. But if this persists, Unfortunately I’ll have to.

2
  • Which Avast…? (Free/Pro/IS/Premium)
  • Which version/build of Avast…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Same problem. Neither online or offline installer will run. Had tried repair initially then a reinstall using online installer. Then removed avast but now can’t install it at all despite a number of restarts, run ccleaner but no luck.

2020-03-19 11:07:57.241Infoinstup[8228,8200]Command: ‘“C:\WINDOWS\Temp\asw.df17513ac2f2067f\instup.exe” /edition:1 /ga_clientid:86c72233-a6af-4e78-9ea5-f43ed6e72485 /guid:a2b91f32-d8fd-4380-a711-1545b6896e9a /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.df17513ac2f2067f’
2020-03-19 11:07:57.241Infoinstup[8228,8200]CPU: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz,2
2020-03-19 11:07:57.241Infoinstup[8228,8200]OS: Windows 10 (10.0.18363) x64
2020-03-19 11:07:57.241Infoinstup[8228,8200]setup: x64
2020-03-19 11:07:57.241Infoinstup[8228,8200]Memory: 55% load. Phys:1848448/4122596K free, Page:7349860/9758692K free, Virt:135287107748/137438953344K free
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: C:\ - 35410MB free / 75GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: D:\ - 45051MB free / 75GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: E:\ - 14336MB free / 61GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: F:\ - 29756MB free / 85GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]Running module version: instup.exe - ‘20.1.5069.0’
2020-03-19 11:07:57.241Infoinstup[8228,8200]Running module version: Instup.dll - ‘20.1.5069.0’
2020-03-19 11:07:57.241Infomutex[8228,8200]The ownership of the fallback mutex has been successfully taken.
2020-03-19 11:07:57.288Infoshepsync[8228,8200]Wait interval 60
2020-03-19 11:07:57.288Infoini_access[8228,5292]watch task for C:\WINDOWS\Temp\asw.df17513ac2f2067f\config.def started
2020-03-19 11:07:57.288Infoini_access[8228,5292]watch task for C:\WINDOWS\Temp\asw.df17513ac2f2067f\avast5.ini started
2020-03-19 11:07:57.319Infoshepsync[8228,8200]Trying server IP address ‘77.234.46.23’
2020-03-19 11:07:57.881Infoshepsync[8228,8200]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-19 11:07:57.913Infoshepsync[8228,8200]Config file C:\WINDOWS\Temp\asw.df17513ac2f2067f\config.def successfully updated to version 3413
2020-03-19 11:08:00.960Infoshepsync[8228,8200]Postpone interval was reset
2020-03-19 11:08:02.335Infoini_access[8228,5292]watch task for C:\WINDOWS\Temp\asw.df17513ac2f2067f\burger_client.ini started
2020-03-19 11:08:02.428Infowizard[8228,8200]Running module version: HTMLayout.dll - ‘3.3.2.1’
2020-03-19 11:08:02.491Infowizard[8228,8200]Loaded module version: C:\Windows\Temp\asw.df17513ac2f2067f\HTMLayout.dll - ‘3.3.2.1’
2020-03-19 11:08:02.585Infowizard[8228,8200]Setup gui was successfully started.

4

Update: Downloaded and ran the clear utility in safe mode but issue still persists

When I run offline installer get same error that need to restart to complete previous operation.

2020-03-19 14:26:09.419Infoinstup[7440,6572]Command: ‘“C:\WINDOWS\Temp\asw.1059771d6de00761\instup.exe” /edition:1 /ga_clientid:a4fccdbf-b9e0-4c72-a412-c7b7adcb728c /guid:276f64e2-386b-4bd6-9bc7-9abfda52092f /prod:ais /sfx /sfxstorage:C:\WINDOWS\Temp\asw.1059771d6de00761’
2020-03-19 14:26:09.419Infoinstup[7440,6572]CPU: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz,2
2020-03-19 14:26:09.419Infoinstup[7440,6572]OS: Windows 10 (10.0.18363) x64
2020-03-19 14:26:09.419Infoinstup[7440,6572]setup: x86
2020-03-19 14:26:09.419Infoinstup[7440,6572]Memory: 48% load. Phys:2130012/4122596K free, Page:4194303/4194303K free, Virt:4006156/4194176K free
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: C:\ - 34857MB free / 75GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: D:\ - 38016MB free / 75GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: E:\ - 14336MB free / 61GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: F:\ - 29756MB free / 85GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]Running module version: instup.exe - ‘20.1.5069.0’
2020-03-19 14:26:09.419Infoinstup[7440,6572]Running module version: Instup.dll - ‘20.1.5069.0’
2020-03-19 14:26:09.419Infomutex[7440,6572]The ownership of the fallback mutex has been successfully taken.
2020-03-19 14:26:09.435Noticeservers[7440,6572]Load: ‘urlpgm’ key used as the program repository.
2020-03-19 14:26:09.466Infoservers[7440,6572]Server definition(s) loaded from ‘C:\WINDOWS\Temp\asw.1059771d6de00761\servers.def’
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadPartInfo: program = prg_ais-1401095d returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadPartInfo: setup = setup_ais-1401095d returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadUatInfo: uat.vpx returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadUatInfo: uat64.vpx returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadUatInfo: uata64.vpx returned 0x00000000
2020-03-19 14:26:09.482Infoengine[7440,6572]LoadLatestProdAndParts: product file ‘prod-pgm.vpx’ was successfully loaded.
2020-03-19 14:26:10.013Infouat[7440,6572]UpdateLatestPartInfo: called, repo_id: ‘iavs9x’, part_id: program, installed_ver: ffffffff, latest_ver: 1401095d
2020-03-19 14:26:10.044Infoengine[7440,6572]LoadLatestProdAndParts: part file part-prg_ais-1401095d.vpx was successfully loaded.
2020-03-19 14:26:10.169Infoinstcore[7440,6572]PkgLoadProductInfo: product XML was successfully loaded for part ‘program’.
2020-03-19 14:26:10.169Infouat[7440,6572]UpdateLatestPartInfo: called, repo_id: ‘iavs9x’, part_id: setup, installed_ver: ffffffff, latest_ver: 1401095d
2020-03-19 14:26:10.201Infoengine[7440,6572]LoadLatestProdAndParts: part file part-setup_ais-1401095d.vpx was successfully loaded.
2020-03-19 14:26:10.232Infoinstcore[7440,6572]PkgLoadProductInfo: product XML was successfully loaded for part ‘setup’.
2020-03-19 14:26:10.247Infoprod[7440,6572]LoadPartInfo: jrog2 = jrog2-567 returned 0x00000000
2020-03-19 14:26:10.247Infoprod[7440,6572]LoadPartInfo: vps = vps_windows-20022300 returned 0x00000000
2020-03-19 14:26:10.247Infoengine[7440,6572]LoadLatestProdAndParts: product file ‘prod-vps.vpx’ was successfully loaded.
2020-03-19 14:26:10.263Infoengine[7440,6572]LoadLatestProdAndParts: part file part-jrog2-567.vpx was successfully loaded.
2020-03-19 14:26:10.279Infoengine[7440,6572]LoadLatestProdAndParts: part file part-vps_windows-20022300.vpx was successfully loaded.
2020-03-19 14:26:10.294Infoinstcore[7440,6572]PkgLoadProductInfo: product XML was successfully loaded for part ‘vps’.
2020-03-19 14:26:10.576Infoshepsync[7440,6572]Wait interval 60
2020-03-19 14:26:10.576Infoini_access[7440,2896]watch task for C:\WINDOWS\Temp\asw.1059771d6de00761\config.def started
2020-03-19 14:26:10.576Infoini_access[7440,2896]watch task for C:\WINDOWS\Temp\asw.1059771d6de00761\avast5.ini started
2020-03-19 14:26:10.607Infoshepsync[7440,6572]Trying server IP address ‘5.62.48.204’
2020-03-19 14:26:16.826Infoshepsync[7440,6572]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-19 14:26:16.857Infoshepsync[7440,6572]Config file C:\WINDOWS\Temp\asw.1059771d6de00761\config.def successfully updated to version 3414
2020-03-19 14:26:19.935Infoshepsync[7440,6572]Postpone interval was reset
2020-03-19 14:26:19.997Infolicense[7440,6572]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/unattendedtrial
2020-03-19 14:26:20.888Infolicense[7440,6572]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/discoverwks
2020-03-19 14:26:21.216Infolicense[7440,6572]request to: https://alpha-iqs.ff.avast.com/inifiles
2020-03-19 14:26:21.404Infoini_access[7440,1644]watch task for C:\WINDOWS\Temp\asw.1059771d6de00761\burger_client.ini started
2020-03-19 14:26:22.091Infowizard[7440,6572]Running module version: HTMLayout.dll - ‘3.3.2.1’
2020-03-19 14:26:22.122Infowizard[7440,6572]Loaded module version: C:\Windows\Temp\asw.1059771d6de00761\HTMLayout.dll - ‘3.3.2.1’
2020-03-19 14:26:22.232Infowizard[7440,6572]Setup gui was successfully started.

5

See if this is your problem.
https://forum.avast.com/index.php?topic=164936.msg1539232#msg1539232

6

Unfortunately, this did not work for me.

7

Free version, Windows 10 64 Bit Home version, OS 18363.720, SP Version 1909
Malwarebytes, Comodo
Nothing else before Avast on this PC. I had the paid version but canceled after my 2 years were up. I reverted back to the free version, with no problems up until this week.

8

Most likely the problem is Comodo. This is based on other reported problems which were solved after Comodo was eliminated from the installed programs.

9

awww. Well, time to find another firewall! Thank you for telling me.