I began this in a different thread but was advised to start my own…
This morning my free Avast program found a threat:
File name: *PROCESS\7e8\explorer.exe\1000000\ff000\explorer.exe
Threat name: Win32: Malware-gen
Then the message: Error: Access is denied (5)
I had preselected to have threats deleted. And, Avast couldn’t transfer the threat to the Virus Chest.
I called Avast’s helpline and they informed me that I would have to have a tech manually remove it and that a boot scan would not help. I also called a local computer shop and they said the same thing.
The previous thread recommended Malwarebytes’ Antimalware so I downloaded it and ran the quick scan, as recommended. (See FIRST-mbam-log-2010-08-07 (13-08-11) attached).
I posted that log in the previous thread and someone said I should run a bootscan (see aswBoot attached) and then update and re-run Malwarebytes’ Antimalware (see SECOND-mbam-log-2010-08-07 (17-39-03) attached).
I can’t tell if Win32: Malware-gen has been removed or not…
Help??