I just got Avast 4.8 Home Edition and installed and registered it. When I open it, everythign works fine, even did a whole system scan already which told me that my system is clean.
However, the resident protection does not start automatcally when I start my computer. When I start avast, it says, thet the resident protection is disabled, so I enable it manually, set it to “high” and close avast. But there is no blue icon showing anywhere. So I start avast again and see, that it is back to “disabled” again. I deleted avast and installed it again, I have the same problem with it. I have no other anti-virus software running, only avast, so there cannot be a conflict. What can I do now? I would love to use this software but if the resident protection will not work, I cannot use it as to me this is the most important part of an anti-virus software.
Maybe anyone had the same problem and found a solution?
I used to have antivir installed before and used its setup.exe do uninstall it. (I was not satisfied with it as too many viruses came through.)
There is no avast process running when I just started my computer. When I double click on avast and have it open, there is ashSimpl.exe in my task manager.
After running the avira removal process/tools, reboot and see if that has resolved the problem.
If not try a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Ensure that you scroll down and select the avast direct download link for the Language version you need and not Cnet as that is for an on-line installation (not what you want to do).
Download the avast! Uninstall Utility, find it here and save it to your HDD.
Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.- 3. install the latest version, reboot.
I am sorry to tell you that nothing worked out… It still does the same thing. So I was curious and uninstalled it again (he way you told me to) and reinstalled antivir, to see if that works the right way or the problem might be smething else… and guess what, also the guard which is supposed to run in the background simply will not start… his lets me assume that the problem might be somewhere else and is not software related. I am doing some research at the moment if a virus might be causing this (although the avast scan which DID work told me, there is nothing. And yes, its database was updated and I did the full and super slow check (it took hours) this morning. I did not find any information that would hlp me yet, but maybe I find something. In the meanwhile I am doing a backup of my personal files, just in case I need to reinstall my OS.
Thank you for your help! I was faster and resinatlled my OS which was okay as I have several partitions and the system one is the smallest one… all software and data stuff sits on other partitions and hard drives, so I did not have to do mega backups and a new install was possible very fast. Now that everything is new, it all works fine which tells me that for sure it must have been malware. I am going to install Malwarebytes now as well, this time the free version only but later the paid one for a real time protection as well and hope that I will never ever catch anything like this again. I am about to do a install of Linux Ubuntu on one of my free partitions for surfing only.
Thank you everybody for your quick replies! This seems to be a good place!
I hate reinstalling, for me that would be more painful than root canal filling at the dentist. This is why I have hard disk imaging software. This allows you to take an exact image of your hard disk/partition and use that to recover from virtually any disaster and it is so quick if a problem is going to take me more than 30 minutes I just restore the last image I made (weekly) in under 20 minutes.
MBAM is good and the paid version at least is a one off fee, no annual renewal.
It has saved my ass many a time over the years that I have been using it, none were AV related.
I even did it once for something relatively minor because my firefox profile got corrupted. You wouldn’t believe how much hassle that can be if you had to tweak it back to how you like it make various changed to about:config, add-ons, etc. etc. that would have taken longer than restoring the last image, no contest, up and running in 15 minutes.
Mine isn’t a free program and is no longer available Drive Image 7.1 (bought out by Symantec), but there are free versions of drive imaging software out there (try google) and check out these.
This is good to know, I will get one of these as well… I have been fast, system redone in an hour with all drivers and everything. All my programs run on other partitions and were still working anyways. Of one or two programs I had to enter the serial again due to the new registry, but that was about it.
I have avast runing now and I like this a lot. I am gonna upgrade to the pro version as soon as I hav a little extra cash.
