Resident Scanner Problem

Hi, I’m having a problem gettin my avast! resident scanner to run. It used to be on when i started my computer up but not anymore. When i go into the avast interface it says Resident Protection is “Disabled”. Then when i switch it to ‘standard’ or ‘high’ it just goes back to ‘Disabled’ when i re-open avast. Any ideas?

Did you ever have another AV installed, if so what?

If not:
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
If that doesn’t work try, uninstall, reboot, install, reboot.

Are you using XP?
If so, how are set your avast! services?
Control Panel > Administrative Tools > Services

I suppose you have to have four avast! services:

C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\ashUpdSv.exe (avast! Update Service)
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner service)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner service)

The two first of them should be Automatic loaded and the two last Manually loaded.

I have the same problems…i unistalled it…rebooted…installed it again and its a no go…I still have problems…The repair didnt do anything to solve it.

Status: Inactive

7 servers, 0 servers running

We need more info to help: which OS, which firewall, did you install any other antivirus in your system (even in the past), other security programs, etc.

I had the same problem after I reregistered my program. I did what the Tech said and went to:

I noticed that the top two did say automatic, but only the second one said “started.” So I right-clicked on the one that didn’t, and I clicked “start.” My problem was immediately fixed. That could be your problem.

Cof, cof… that IS the problem but you didn’t fix it… oh, at least, only apparently… what happened after boot?
Which is avoiding avast service to automatic start and run IS the problem ::slight_smile:

If one of the avast services that were meant to start automatically and didn’t start there should be an entry in the windows Event Log, you might even be lucky enough for the error information to be useful.

As Tech said once you boot the same reason that it didn’t start could well still apply. When you boot, watch it and see if there are any warnings or errors displayed.

Hi I have the same Problem

My System is WinXP Home SP2

There were several Virusscanners installed

  • BitDefender Home Free (still installed)
  • Norton
  • AntiVir

My Firewall is Tiny Personal Firewall

At the Computerstart I get an errormessage I sent it by mail to Tech

As far as I’m aware, Bitdefender and ntiVir are well behaved when uninstalled, however NAV is a pig to get rid of, harder than most viruses.

Remove Norton - This link is well worth looking at this is a program removal tool, which can remove a number of different Norton Programs:
Removing your Norton program using SymNRT

No you couldn’t do that as my email is not available here…
Uninstall NAV as David said. Do you use Antivir Guard? Do you use the free version of BitDefender?

I sent it to the E-Mail in your MSN Link

Yes the Free Version of BitDefender

No AntiVir is uninstalled already

Okay NAV is history, I hope…
I´ll reinstall Avast later lets see If if sth. has changed

I have the same problems…i unistalled it…rebooted…installed it again and its a no go…I still have problems…The repair didnt do anything to solve it.

Status: Inactive

7 servers, 0 servers running

Windows XP
Windows firewall
Avast was the only one after the last HD format.

It was OK, i was very pleased, but the servers stoped running…and the status got inactive.

Do you have any other security program in your system?
Like WinPatrol, PrevX, ProcessGuard, TeaTimer, Ad-watch, etc.?
Do you have SpySweeper?

I have AdAware SE Personal, Spyware Blaster and Spybot

None of them should bring trouble to the residents of avast…
Except if you’re using TeaTimer of Spybot, are you using it?

I am new in the forum…but I have the same problem my friend…I also have Spybot and the tea-timer thingy…so if I disable the Spybot’s TT, all should be good to go???

Thanks in advance.

No I don´t use TT

I have reinstalled AvastAV, but I get the same Error

The Chest Files are also unaccesable

Resume

Initialization of Chest files

Action was completed with errors!

Errors Report

Program cannot use Chest client: (null) --->Description: Virus chest server is not running. RPC communication failed.

Detailed information

Initialization of Chest files ------------------------------------------------------------------------------------------ Program will try to load all Chest files from the following server: (null) ------------------------------------------------------------------------------------------ Action was completed with errors!

Can you do sth. with that

Look, it’s not a matter of compatibility. Disabling wouldn’t help by itself.
You need.

  1. Disable TeaTimer.
  2. Install avast and boot.

or

  1. Disable TeaTimer.
  2. Repair your avast installation through Control Panel > Add/Remove programs (being connected to Internet at this time).
  3. Boot