[RESOLVED] Internet Access Blocked after Win 7 SP1 Install

Hello,

First, I have AIS Suite. My problem is that after I installed Windows 7 SP1, my Internet Access is blocked. Whereas; IE, Chrome, Firefox, NetFlix, iTunes, Outlook, etc. do not allow access. My DNS works fine I am able to run trace routes to any FQDN. But, when I uninstalled SP1 and everything returned to normal. But when I re-installed SP1 the problem re-occurred. However, when I DISABLE the SHIELDS everything (all programs mentioned) worked. When I RE-ENABLED the shields everything STILL WORKED until I rebooted the system. I have to DISABLE and REENABLE the shields to return function.

I tried the registry “TMP” and “TEMP” suggestion. My %System%/Temp exists. I am at a loss now I where to find other help.

Thanks
–Mike

Do you have Online Family Norton?

madmacs… exactly the problem I am having. Temp folder fix did not help. Clean reinstalls have not helped all the way to 6.0.1044. (I have not run Norton of any kind.)

I hope Avast! folks are attending to this since multiple people have the symptom.

I don’t have Norton on my system, what-so-ever. I saw someone having that problem in an earlier post.

@Zeke : Thanks. Let me know if you ran into any solutions. I have a paid for AIS and help is little.

I was not talking about Norton Security products. Online Family Norton is a parent filtering application. It conflicts with Avast and causes the same condition you have. Its called Safety Minder.

@Dieselman: Thank You, But I search for ANYthing Norton, or Symantec for that matter, and have found nothing on my system name ‘Site Minder’ or such. I have scanned; Registry, Searched my volumes, Check my ‘Services’, start-ups, and ‘Task Manager’. No such item running.

Everyone seems to be having the same problem, the only trouble-shooting people gave me was that it was the other computer programs and not avast. But I think somehow the avast webshield is causing a conflict somewhere. Somehow it stops web browser connection (HTTPS sites work still). No one can provide a response or an a solution. So until then you have to keep webshield off which is not an acceptable answer.

2Trio: True HTTPS works and some other protocols. However, please keep in mind when I ‘Turn-off’ Shields and then ‘Turn-On’ Shields Avast is functioning as normal and HTTP browsing, POP and SMTP are restored. I think that is the quandary.

Well, Still have problem … :cry:

@Zeke: Have you heard anyone else with problem? Are we the only 2? :cry:

No problem with avast! free on my Windows 7 system.

There were three or four that posted. I linked to some of the threads in a post in the pre-release announcement sticky thread.

I went ahead and submitted a support ticket. I recommend anyone with the problem do the same so tech support has all the information possible to investigate.

Thank You Zeke. I have submitted a ticket before I posted here … But I think I’m getting a lot of “foot dragging” from TS. :frowning:

It says I am not allowed to submit a ticket ??? … Has anyone heard from tech support about it?
Madmacs we have the same problem, it’s just that I am not about to turn on and off the webshield 100 times a day, I just leave it off.

I never did hear anything from tech support in response to my ticket several days ago.

I have a ticket Number ASW #QDQ-182622, but they seem to be dragging their heals. I’m getting more feedback from you guys.

I was able to submit as well (needed to register)

Lord I dislike Windows and Microsoft.

I will tell you that because of all of the difficulties I have experienced after my
Win 7 SP1, install, I removed SP1 totally from my system.

I have had several applications that started being messy after SP1 and for me, my PC is working a lot better since I removed SP1.

My PC does a dual boot, where I sometimes have to use Windows 7 and sometimes I use Linux. However, this has virtually nothing to do with the issues
regarding Avast! and other application issues I and thousands of others have experienced since SP1.

In my opinion, although Avast! has to respond to SP1, I would blame Microsoft for delays in fixes, rather than Avast!.
Think of a company that has working application software, where they have to suddenly update, as per changes made my Microsoft.

Jon ;D