First, the virus/malware was found IN the email I received…
Wondering if this is a false positive since this is coming from a site/company I’ve been doing business with for the last year or so. If it’s not then I’ll advise them right away (might do so after typing this anyways).
The EMail in question is still in my inbox but with VIRUS added to its title. Can I open this Email (in my mail program) now? Meaning, did Avast clean it up? I know AVast put at least a copy in the chest. Just wondering if the one left in the Email software is safe or not.
I would NOT open the email since Avast gave you the Virus alert for a reason. Instead I would permanently delete it and as you suggested contact the company that sent it. Perhaps they can fax you a copy of what was sent to you and investigate the reason. Perhaps their site was hacked or there was a malicious script or many other reasons that caused this alert.
If something is sitting in your Virus Chest, it is safe there because it is quarantined. However it is not safe in your email software since Avast didn’t clean up the email…it just put it in a safe area (Chest), so that is why I suggest you delete it from the email location without opening it.
Have you updated your Avast definitions and run a scan since getting this email? Which machine was this on?
If you want to open the mail, be sure all scripting functions are turned off in your mailclient…!!
If this mail isn’t very important, just delete it…
asyn
I deleted the Email in question a few days after it happened after contacting the company.
Appreciate the help/info on this
Regards,
R
P.S. I purchased AVast 5 since then and unfortunately I had to reinstall it in order for the registration to work. My Virus Chest is empty now, so either I deleted it or the reinstall did. Can’t check it anymore :-\
I’m very happy everything is working out for you now.
Since your issue is now resolved/fixed, please go back to the open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed. Thank you.
Feel free to come back any time you need help or just to change experiences.
