Restore points and AIS

Avast Free Antivirus / Premium Security
1

I’ve tried to use Windows Restore twice and both returned with an AIS error (can’t restore file into avast5 folder).
First I’ve used with Self Defense module on. Failed.
Second I’ve disabled it. Failed also.

I’m quite sure this was an issue in the past that was solved. Am I wrong?

2

Bump…

3

i have also had that problem

4

Hi :slight_smile:

Were you trying to do the Restore from within Windows or from Safe Mode?

System Restore always seems to have more chance of success if run from Safe Mode.

Hally

5

Hi Tech I just tried it on my system - I made an error that would show up if system restore failed, nothing dramatic and easily fixed.

I restored and at the end I received the same warning. However, the system did restore - apart from the AIS files. My intentional glitch disappeared, so restore does work

6

Mine doesn’t :cry:
Any help?

7

mine fails too

8

Which is the error message?

9

Bump…

10

Still no solution? Lost in the jungle of the forum?

11

i guess

12

Hope not ;D

13

Any news?

14

really hope this will be fixed in the next build, what I didn’t add to this thread:
http://forum.avast.com/index.php?topic=56155.msg474091#msg474091
…is that after a new system restoration, done in safe mode (but I forgot two things: deactivate avast defense module, and reboot in safe mode again after the restore phase) I couldn’t run AIS anymore >>> “inconsistent state” message, had to uninstall and reinstall AIS ::slight_smile: (services refused to restart)

15

I’m seeing that using restoring points could have made my computer to lose the Security Center recognition of avast… who knows.
Something is fishy and not a word from them…

16

just had worse ;D partly off topic, partly on topic:
I wanted to give a shot to CIS 4 RC …installed it (with AIS firewall uninstalled)…all worked fine, but got bored with it and decided to uninstall it a few hours later. Uninstalled CIS, rebooted >>> my new internal IP was an IANA IP ;D … I have no idea how it happened (well may be but too long to explain, and I’m not sure at all). I couldn’t connect anymore to my router of course, changed IPV4 settings manually to what it should have been… connecting to the router was possible, but with errors, ie no real access (was still denied somehow).

On topic again: decided to go for a system restoration, and forgot to disable Avast self defense module ;D …did all the restore operations in safe mode (ie, rebooted in safe mode too), looked successful, rebooted in normal mode, login screen >>> login in…a nice light blue…and empty taskbar as a sign of welcome, and a completely black desktop. Logged out, back in, the same, rebooted in safe mode, uninstalled AIS completely, rebooted again in safe mode to make sure the uninstall process would be complete, rebooted then in normal mode: hallelujah :smiley: my desktop is back; time to reinstall AIS >>> see you later guys :wink:

17

Lets bump this up for Tech and the others who need help.

18

Thanks Mark… Seems that Alwil won’t drop a word here… :cry:

19

It does seem that way doesn’t it?

20

avast! free
I tested System Restore last night. Turn on System Restore, created a restore point, loaded an Abiword program from a setup.exe that I still kept when I uninstalled Abi because of such infrequent use - I used computer to do a few things, a few restarts, disabled avast self-defence module, then ran the System Restore and worked perfectly - Abiword was no longer on my system.

avast! free
Also have once had the problem with Window Defence Center not recognising avast - warning came up on sys tray at start up, and I had to re-advise WDC that I had my own antivirus, then updated Windows, and so far hasn’t happened again. If it does, I will start my own thread.

Edit - XP, 32bit, and not using VM ware.