The results of my last scan show that there are seven items that were unable to scan. What do I do with them?
I have Avast home edition, Windows XP, and IE 7.
Thank you.
The results of my last scan show that there are seven items that were unable to scan. What do I do with them?
I have Avast home edition, Windows XP, and IE 7.
Thank you.
Nothing, if the reason given is legitimate and these look like they are.
The password protected files ‘can’t’ be scanned avast doesn’t know the password.
The RAR ones are more likely that hey can’t be uncompressed rather than corrupt, they aren’t live files as they are in the system volume information folder part of system restore. These are usually files that were previously in system folders which were deleted, Thought I can’t see why they might have been in the system folders.
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
Thank you for your quick response.
I assume this means that every time I scan I will have these same seven files in the results as unscanned. I have scanned before, but did not question why the unscanned files were there.
No problem, on the avast forums quick is more the norm.
Yes, you could set a restore point and then clear all old restore points, that would remove the ones in the system volume information folder.
Create Clean Restore Point - Clear old Restore Points.
You now have a clean restore point, you should clear the old ones:
Welcome to the forums.
Thank you for your advice. I have done as you suggested and will see what happens when I next scan.
Your welcome, it won’t get rid of them all but reduce the number. The main thing is not to be unduly concerned about these, check the reason given and the location given to identify the associated application. This should give a good idea of the legitimacy.