Anyone have any ideas how to fix this?..Please need help!!
Well, I can suggest some rootkit scanners, but without more info I’m not really sure what you need.
How do you know that a rootkit got you ?
What detected it and what other information do you have ?
When Avast ran a scan it says “Malware Detected” and it gives the file that is infected and the name “Rootkit” is in the file name. I went on to Avast Website to look up different names of Viruses and Worms and I saw that there was a virus named “Rootkit” on the list. I just assumed that that was the virus that got my computer.
In the bottom right corner of my toolbar there is an icon that is named “TrueSecurity” version 2.45 or something like that. It keeps on popping up telling me that there is a virus in my computer and in order to fix it I must click on that icon. I am scared to do that because I do not have such software in my computer and I am scared that it is a trick to infect my computer even more.
Ice
And what was that file name and location reported ?
Is this what was reported ?
“A suspicious file has been detected (using a heuristic method). This may be a sign of malware infection. Please allow the file to be submitted to our virus lab for analysis.”
If so that is the anti-rootkit scan that runs 8 minutes after boot, does that fall in line with when the alert happens ?
If so check the C:\Program Files\Alwil Software\Avast4\DATA\log\aswAr.log which contains details of the anti-rootkit scan, which will give you the file name and location of the detection.
That is a rogue application/fake AV pumping out fake alerts, don’t click on the icon or you could become properly infected.
If you haven’t already got this software (freeware), download, install, update and run it and report the findings (it should product a log file).
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- MalwareBytes Anti-Malware, On-Demand only in free version http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later. - 2. SUPERantispyware On-Demand only in free version.
Don’t worry about reported tracking cookies they are a minor issue and not one of security, allow SAS to deal with them though. - See http://en.wikipedia.org/wiki/HTTP_cookie.
Somehow it let me download the Superantispyware software…I ran the scan in Safe Mode and then quarantined and deleted the viruses that were in the computer. Now I cannot connect at all to the computer in regular mode. 
Yes, but what were they, that is why we ask you to post the log. Without information we have no idea what was found/removed and can’t offer any advice.
Do you mean you can’t login? Or you can’t connect the Internet?
Most likely true security is rogue