Samples not added to database

Viruses and worms
1

About a month ago I have sent few samples to AVAST for analysis. The files were confirmed as malicious. And the service representatives said the files will be added in the next update. According to Virus Total report the files are Trojan samples. But till now they are not detected by AVAST. Can anyone tell me how much time does AVAST takes to add samples to database? I have recently purchased AVAST IS and facing all these issues. No reply from service representatives. :cry:

2

[s]Contact support: https://support.avast.com/support/tickets/new[/s]

Edit: See below.

3

I already contacted them. In fact submitted the samples using AVAST support portal. But it has been a month. No reply from AVAST.

4

Post your ticket-ID.

5

Ticket #600260

6

OK, I reported it for you.

7

Thanks a lot. Hope they get added to database. :slight_smile:

8

You’re welcome.

9

Hi skanungo2007,

At Support there is nothing much we can do for you. To submit samples please follow the instructions at https://www.avast.com/faq.php?article=AVKB258#artTitle

Bad idea :slight_smile:

10

OK Moroni, edited my post. Sorry about that. :-[
But, if you don’t want any virus related stuff there, you should edit your “Contact Us” page (https://www.avast.com/contacts). Hovering over “CONTACT VIRUS LAB” shows this link: https://support.avast.com/support/tickets/new?form=3 :wink:

Cheers,
Asyn

11

We do handle FP reports and “general inquires” (hence the link in the Contact us page), but it is more efficient to submit malware samples as described in the article above as we don’t need to escalate them one by one :slight_smile: