Scan interrupted every time error 7005

Avast Mac Security
1

I am having the same issue as this previous post from 2016 (see below), except that I have no idea what file the scan is stumbling on. it seems to always stop at around the same # of files (appx 400,000–about 50% of the way through), but I don’t know which particular file to test. Any ideas on what I can do to figure out why I can’t complete a scan and always get this 7005 error screen (I’ve run it maybe 14 times?–I uninstalled and reinstalled avast too, with no improvement)? It isn’t a problem with our internet, as it is working well. Thank you. Kara

Hi, I’m a bit concerned. I noticed a suspicious file on my mac that I thought might be malware, and when I tried to scan it, before the scan even started, I was met with a notice that the scan had failed. An error message in red displayed: (Interrupted with error 7005: Connection to antivirus engine has been lost.) Also, whenever I try moving the item to the trash, I am met with a message saying that the item cannot be moved to the trash because it cannot be deleted.

Please help,
Zane

2

Greetings,

if you have identified the problematic file, please pack it and copy it to a log folder, which is sent to us via support package:

Right click it in finder, select “Compress file.name”, right click the resulting .zip file, select Copy “file.zip”, press cmd + shift + g, copy path /Library/Logs/Avast to the resulting window, right click empty space in the directory and select “Paste Item”; this will require root password.

After that please run Avast GUI, in menu Help->Avast Technical Support->Generate Support Package, please describe your problem and fill your name so we can match this with this post and send the package.

Kind regards,
Ondrej Kolacek