Screen saver crashs

Avast Free Antivirus / Premium Security
1

Every time the avast screen saver cuts in, during the (or immediately after) the screen saver cuts out and a microsoft error reporting window pops up.

the information below is taken from the error report, I can post the whole technical log file if needed but very large. This happens every time even if I preview the screensaver.

AppName: avastss.scr AppVer: 4.7.936.0 ModName: msvcr71.dll
ModVer: 7.10.3052.4 Offset: 0000fedc

ps a repair form add/remove programs did not help

2

That is because the problem is with msvcr71.dll that isn’t an avast file, http://www.google.com/search?q=msvcr71.dll, but a Microsoft® C Runtime Library, v. 7.10.3052.4.

What version of windows are you using and is it fully up to date ?

3

Windows is kept updated

The error seemed to appear just after an avast update (last week sometime) as it was working before.

Also if in the screensaver settings I turn off the “scan for viruses” checkbox then the screensaver works fine.

4

I assume (I don’t know the inner workings of avast, I’m an avast user like yourself) that with the scan element switched off it wouldn’t need the run time library msvcr71.dll so the faulting module isn’t being used.

5

Please check the folder

C:\Documents and Settings\All Users \ Application Data \ Microsoft \ Dr Watson

Does it contain a file called user.dmp?
If so, please send it to my email address (click the envelope button under my picture).

Thanks
Vlk

6

I’m having a similar issue. It doesn’t crash but the screen saver won’t start if “scan for viruses” is checked. If box is checked I and I select “preview” from within screen saver, the screen saver starts but then immediately stops. It’s as if the virus scan starting causes the screen saver logic to think that the PC isn’t idle. This started happening within the last week (beginning of Feb 07) so I think it’s related to one of the virus updates since then.

No Dr Watson folders on my System. This is Win2k SP4.

7

I’ve just started having the same problem. I’ll give more information and send the Dr. Watson dump file if any one is looking at this thread.

8

You can zip the dump file and send it to vlk (at) avast.com (if it’s smaller than e.g. 1 MB, ZIPed), or upload to ftp://ftp.avast.com/incoming

9

Try this, please:

  1. Make sure you are using the latest build of avast! (4.7.1001)
  2. Open the installation folder of avast! (e.g. in Explorer)
  3. Rename the file ashTask.dll to something else (e.g. ashTask.dl_); I suppose you are using Windows NT/2000/XP - if we are talking about Win9x, you’ll have to do it in DOS mode.
  4. Download this file: http://public.avast.com/~glucksmann/ashTask.zip
  5. Unpack the content of the archive into avast! installation folder.

Does it help?