secureline says its expired yet i have paid for it

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

secureline is saying its expired and I need to purchase again but I
have already paid I am enclosing receipts of the transaction

28 Oct 2014 11:43:30 GMT
Transaction ID: 6KH88175V8312672P

Dear janet mary carroll,
You sent a payment of £7.99 GBP to DigitalRiver UK SARL.

It may take a few moments for this transaction to appear in your
account.

Merchant
DigitalRiver UK SARL
atlanticpaypalukSARLcs@digitalriver.com
Instructions to merchant
You haven’t entered any instructions.

Description Unit price Qty Amount
DRI*AVAST Software £7.99 GBP 1 £7.99 GBP
Subtotal £7.99 GBP
Total £7.99 GBP
Payment £7.99 GBP
Charge will appear on your credit card statement as ‘PAYPAL *DRI AVAST
SOFTWA’
Payment sent to atlanticpaypalukSARLcs@digitalriver.com

Invoice ID: 14334071600
Your Avast subscription has successfully renewed

Dear david carroll,

We’re glad to report that your subscription has successfully renewed
and Avast will continue to protect you.

Auto-Renewal Order Summary

Product:
Avast SecureLine - 1 PC, 1 Month

Order ID:
14334071600

Price Charged:
Subtotal: £6.95
Tax: £1.04
Total: £7.99

Next Expiration Date:
28 November 2014

The program will update the license itself, so no action from you is
required.

could you please send me updated license so I can manually input to
avast
thanks david carroll

david carroll

User

Quote

Posted on: 30 October 2014 15:54

secureline is saying its expired and I need to purchase again but I have already paid I am enclosing receipts of the transaction

28 Oct 2014 11:43:30 GMT
Transaction ID: 6KH88175V8312672P

Dear janet mary carroll,
You sent a payment of £7.99 GBP to DigitalRiver UK SARL.

It may take a few moments for this transaction to appear in your account.

Merchant
DigitalRiver UK SARL
atlanticpaypalukSARLcs@digitalriver.com
Instructions to merchant
You haven’t entered any instructions.

Description Unit price Qty Amount
DRI*AVAST Software £7.99 GBP 1 £7.99 GBP
Subtotal £7.99 GBP
Total £7.99 GBP
Payment £7.99 GBP
Charge will appear on your credit card statement as ‘PAYPAL *DRI AVAST SOFTWA’
Payment sent to atlanticpaypalukSARLcs@digitalriver.com

Invoice ID: 14334071600
Your Avast subscription has successfully renewed

Dear david carroll,

We’re glad to report that your subscription has successfully renewed and Avast will continue to protect you.

Auto-Renewal Order Summary

Product:
Avast SecureLine - 1 PC, 1 Month

Order ID:
14334071600

Price Charged:
Subtotal: £6.95
Tax: £1.04
Total: £7.99

Next Expiration Date:
28 November 2014

The program will update the license itself, so no action from you is required.

could you please send me updated license so I can manually input to avast
thanks david carroll

2

Hi
You can try uninstalling Secureline via Control Panel/ Programs(features) and chose Avast to ‘Change’
Untick Secureline from the “tools” column and reboot.
THen reverse procedure and choose Secureline (TICK) then reboot and insert LICENSE. :slight_smile:
Did that help?

3

Hello jan.dave1,

If you open a support ticket please include the log file so we can analyze why this issue is occurring.

You can find the log file by going to Start, Computer, Program Data, Avast Software, Avast, Log. The SecureLine log is a .txt file there.

We should be able to reset your license on our servers so that it works correctly.

Thanks

4

Exactly the same thing has just happened to me. Secureline is saying that it has expired, yet a new payment was just taken from my account yesterday. Tried reinserting the License file, but it still says it’s expired.
Trying schmidthouse’s suggestion mentioned above. Fingers crossed!

5

Nope, still not working. Guess i’ll be submitting a ticket for this then.

6

Note the date of the messages and the expiration dates.
Message date: 28 Oct 2014 11:43:30 GMT
Next Expiration Date: 28 November 2014
Seems correct to me.

I don’t see any order/payment for December.

7

been having the same issue since november, the program worked well for 2 months before that. I was told through my ticket there is no record of me purchasing any avast products, and when i do a search on the bill name listed on my bank account (DRI*DRI *AVAST SOFTWA MINNETONKA MN) i get a whole lot more “scam” results than i like to see.

8

→ https://forum.avast.com/index.php?topic=168189.0