I was told to post in the correct forum, so here I am. I’d like to request a refund for this license. Again I restart my computer and am disconnected from the service. Completely unhappy with this Avast tool and have no use for it. I have now signed up with PIA.
Original thread: https://forum.avast.com/index.php?topic=180979.0
For refund requests you need to submit a ticket to avast.
https://support.avast.com
What if the ticket is never answered? I submitted a refund request 20 days ago for a different issue and have not had a response.
Not exactly stellar customer service.
Please mention the ticket number here.
Keep in mind that it is a holiday season.
This mean it can take a little longer before a ticket is handled.
what is this, I sign up for secrueline vpn, pay my money then it will not work ‘technical issue’, money back time, if I do not get it I will cancel my avast subscriptions and never use again, hate being scammed
It is not scam.
And if you want a refund, you need to submit a ticket as already has been told.
You also want your money back on a car when it gets a flat tire?
Nothing is perfect and there always can be a problem. 
Hi
Make sure you have tried other Server Locations, see if any of them connect
Having said that, If your Secureline is part of an Avast installation then You could try a ‘Repair’ of your Avast installation as it’s possible something is corrupted.
For a Repair go to Control Panel/ Programs&Features/ Avast and click Uninstall/Change.
The Avast installation options screen will appear, scroll up/down and choose “REPAIR”.
Be sure to reboot after the process is complete 
For ticket#172337
I just need a refund for order asap. You guys messed up my account, so I just need a refund…so I can pay my bills properly!! Thank you in advance.
Jason Mccowin
Product:
Avast Internet Security - 1 PC
Order ID:
16110066000
Price Charged:
Subtotal: $39.99
Tax: $2.30
Total: $42.29
What account are you talking about ?
avast is trying to handle tickets within 10 business days.
Have some patience.