Hi, I have just reinstalled windows 8.1 on my laptop, I had AVAST Premier & SecureLine installed on my old system,
after reinstall I had no problems with transfering my AVAST Premier licence over but SecureLine first came up with “technical issues” so I uninstalled it then reinstalled, I received a new License.avastlic from AVAST & tried to insert it but this is what I got “you subscription has been cancelled, reinstate now”
when I click on reinstate they ask for more money but my subscription does not expire until February 2018. Can anybody help with this please.
Hi lmc04325,
Please open a support ticket here: https://support.avast.com/support/tickets/new?form=3
Support should be able to issue you a new license file in order to get you up and running again.
Once you open the support ticket please post the number here and I will make sure it is escalated and receives immediate attention.
Many thanks,
Davidek
Hi Davidek,
Thanks for your reply,
https://support.avast.com/support/tickets/630751
Details of my account as I received for my fist contact with Avast
CustomerNumber=117967588
Name of customer company
CustomerCompany=
Number of licensed products (covered by this file)
CertificateCount=2
Section for licensed product 1
[Certificate0]
Name of product: Avast SecureLine PC - 1 user, 2 years
Feature=AV_VPN
License creation date: Feb 8, 2016
Issued=1454899532
License expiry date:
ValidThru=0
Update license expiry date: Feb 8, 2018
UpdateValidThru=1518057932
Number of licensed items
LicenseCount=1
License Identifier
LicenseId=60fb5259-b4e1-40c3-945a-bf1526e1d3ed
Reseller Identifier
ResellerId=312
Product type
0 = Standard
1 = Non-profit organization
2 = Government/Healthcare
3 = OEM
7 = Not for resale
9 = Education
10 = Subscription (12871155)
12 = Avast recommendation
LicenseType=0
Section for licensed product 2
[Certificate1]
Name of product: Avast Premier - 1 user, 1 year
Feature=AV_APR
License creation date: Apr 29, 2015
Issued=1430287297
License expiry date:
ValidThru=0
Update license expiry date: May 29, 2017
UpdateValidThru=1496028517
Number of licensed items
LicenseCount=1
License Identifier
LicenseId=b5919fb8-9a66-4656-9956-6623ebe49fab
Reseller Identifier
ResellerId=312
Product type
0 = Standard
1 = Non-profit organization
2 = Government/Healthcare
3 = OEM
7 = Not for resale
9 = Education
10 = Subscription (8390363)
12 = Avast recommendation
LicenseType=10
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