i was able to kill the secuirty tool malware running in desktop background. but now, i can’t use search engines, i can’t access any links on search topic listings.
i got this message before:
[u]
We’re sorry…
… but your computer or network may be sending automated queries. To protect our users, we can’t process your request right now.[/u]
need urgent help to resolve this problem!
How did you kill it? are you sure you are clean? Have you tried MalwareBytes Antimalware
www.malwarebytes.org
[font=Segoe UI] Hi ineedhelp09,
What program initiated the warning alert?
Step 1: Windows Disk Cleanup Utility ============
1 Press Windows Key + R
2 Type in: cleanmgr
3 Put a check beside: Temporary Internet Files and Temporary Files. Optionally, you may check other options too
4 Click OK
Step 2: avast! Boot Time Scan ============
1 Double click avast! antivirus desktop icon and wait for memory test to complete
2 avast GUI will appear. Right click anywhere on avast!'s window and select Schedule Boot Time Scan…
3 Click Advanced options and select Move infected file to Chest on the first dropdown list and leave the other one as it was. Click Schedule
4 You will be asked for a system restart. Click Yes to do it now or No to let avast wait for you to manually restart your PC
NOTE: Optionally, you may enable scanning of archive files. If it is enabled, scanning would be more thorough but would take more time
Step 3: Malwarebytes Antimalware (MBAM) ============
1 Download Malwarebyes’ Antimalware here
2 Proceed to installing MBAM after downloading
3 On the last dialog box, do not forget to leave Update Malwarebytes’ Antimalware and Run Malwarebytes’ Antimalware checked
4 Malwabytes’ Antimalware GUI would appear, from there select Perform Quick Scan and click Scan
5 When scan is completed, click Show Results
6 Click Remove Selected and then, a notepad file will appear.
7 On the notepad window, click File > Save As and save it on your desktop. You may now close MBAM.
Step 4: Hijack This (HJT) ============
1 Download Trend Micro Hijack This here
2 Install HJT in C:\Program Files\Trend Micro\HijackThis (the location is already displayed by default). Click Install
3 HJT Window will appear. Click Do a system scan and save a logfile. A notepad file will pop-up once the scan is completed
5 Click on the Notepad window and click File > Save As and save the file on your desktop
6 Go back here on your topic and start a reply. On the Reply window, click Additional Options
7 Attach the two .txt files that we created and saved on your desktop (click more attachments to have more slots for attaching files)
NOTE: Do not have HJT fix anything yet.
firefox, internet explorer
[font=Segoe UI] It appears like some malwares are still active. Consider following the steps mentioned above.