I decided to install avast! as a new antivirus program after getting frustrated with AVG today. Once I did, I let it restart my computer and perform a boot scan; it deleted a lot of files throughout my computer, notably under C:\Windows. Once I started avast! again, I started getting messages every 3-5 messages notifying me that avast! had blocked a threat under C:\Windows\Installer; the files included 80000032.@ (Win32:Downloader-PKU Trojan), 000000cb.@, 00000004 (Win32:Malware-Gen), etc. Unfortunately, I don’t know the directory that these files appeared under in C:\Windows\Installer, but I do know all of them appeared under Installer. The process associated with the blocked threat every time has been C:\Windows\System32\services.exe. I can’t seem to get rid of these viruses. Can anyone help? I’m new here, so I’m not entirely sure how I should start. I’m running MBAM right now, will post log when done.
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
Step2.
Download ComboFixfrom here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully. note: ComboFix must be downloaded to your Desktop.
Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.
Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.