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Hello. I have got a warning about something, that is needed for my HP computer, bu avast! Free.
How do I put that “thing” on ignore list …
So it do not show up again ???
???
Hello. I have got a warning about something, that is needed for my HP computer, bu avast! Free.
How do I put that “thing” on ignore list …
So it do not show up again ???
If you’re positive that its not a virus, goto “Real-Time Shields” >> “File System Shield”, click on “Exclusions” , then click on “Browse” and add the file you want…
Also goto “settings” which is on top of the main GUI, click on “Exclusions” and add it there as well - This was it wont get detected when you run on-demand scans.
Thank you very much, DraKul …
The preferred option isn’t to simply add it to the exclusions, but to a) confirm it isn’t a good detection and b) report and submit a sample of it to avast for analysis and correction of the virus database.
This then improves overall detections and helps all avast and HP users.
You could also check the offending/suspect file at: [url=http://www.virustotal.com/][b]VirusTotal - Multi engine on-line virus scanner[/b][/url] and [b]report the findings here[/b] the URL in the Address bar of the VT results page. You can't do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below.
Create a folder called [b]Suspect[/b] in the [b]C:\[/b] drive. Now exclude that folder in the [b]File System Shield, Expert Settings, Exclusions, Add[/b], type (or copy and paste) [b]C:\Suspect\*[/b]
That will stop the File System Shield scanning any file you put in that folder.
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If only GData and avast detect it - GData uses avast as one of its two scanners so counts as 1 detection and almost certainly an FP.
Send the sample to avast as a False Positive:
Open the chest and right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update.
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- In the meantime (if you accept the risk), add the full path to the file to the exclusions lists (see Note below):
[b]File System Shield, Expert Settings, Exclusions, Add[/b] and
[b]avast Settings, Exclusions[/b]
Restore it to its original location, [b]periodically check it (scan it in the chest)[/b], there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the File System Shield and avast Settings, exclusions lists.
Note: When using the Browse button it only goes down to folder level accept that. Now open the entry in the exclusions and change the \* to \file_name.exe where file_name.exe is the file you want to exclude.
No worries, glad I could help, but please do as David says and report is as a false positive (If it really is, first submit to virusTotal and get a report). He explained what you have to do… So Please do so
Yeah I know, forgot to mention it, I asked him if hes positive whether the file isnt a virus, forgot about checking if its a false positive ;D
I guess you won’t forget that next time ;D