I received this error when i tried to unistall Avast
Setiface error has occured: 2
Try to reinstall or contact support, please
any ideas?
Try to repair the avast or install it back and reinstall it :
I suggest:
- Uninstall avast from Control Panel first.
- Boot.
- Use Avast Uninstall for complete uninstallation.
- Boot.
Why are you uninstalling?
i can’t uninstall from control panel because that message. i tried the uninstall utility and it didn’t remove th program, the files remain in the folder even after a reboot. Maybe the utility needs a update to support latest versions. I want to uninstall because I can’t install the beta it gave me a errror “can’t write to servers.def” something like that.
Note: I found the problem. I installed the beta few days ago and uninstalled but some protected registry entries remain in the system
Which ones?
HKEY_LOCAL_MACHINE\SOFTWARE\ALWIL Software\Avast\4.0 Value=Avast4DataFolder
HKEY_LOCAL_MACHINE\SOFTWARE\ALWIL Software\Avast\4.0 Avast4SkinFolder
HKEY_LOCAL_MACHINE\SOFTWARE\ALWIL Software\Avast\4.0 Avast4ProgramFolder
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\avast! Antivirus
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\avast! Mail Scanner
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\avast! Web Scanner
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\avast! Antivirus
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\avast! Mail Scanner
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\avast! Web Scanner
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\avast! Antivirus
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\avast! Mail Scanner
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\avast! Web Scanner
the last 9 has a value= imagepath. also they can’t be removed by WinAso registry optimizer
Shouldn’t be left behind…
They’re there for restore purposes (Windows does so): point 001 and 002. It’s normal.
Maybe is a bug of the beta. Can you try uninstalling it then installing the latest version(not beta),and then try uninstall it and check if you receive the message
When you used the uninstall utility was the folder path in the box? If it was, I wonder if avast self protection comes into play here?
I don’t have to test the uninstall of avast (non-beta) as I’ve tried a lot of times. The Control Panel works in normal installations. The utility will do the job if Control Panel fails.
I did not test the uninstalling of beta though.
Yes. it appears be a beta problem. That is why I said the the utility needs to be updated. Now I can’t install the beta because it give me a error I think it is that some self protection remain in the system even I have version .1098
Have you reported this in the beta section? Looking at the reg keys, it looks like some of the services are still there.
click start, run, in the run box capy and paste this line, click ok. See if the avast services are still there.
services.msc
you should let them know in beta of your problem. Include a link to this thread.
Even replicating the post, maybe it will be good to open a new thread in beta forum like oldman said.
I just uninstalled the avast 4.8 beta on my Win XP SP2 machine.
It removed itself without any errors and removed its own registry entries as well.
Although all programs were removed it did leave its Alwil Software folder structure in Program Files. This should not be a cause of any problem though.
I wonder calcu007 has spybot? Teatimer might be causing problems. I know it can effect HJT removing reg keys. Just a shot. ???
I am a little suspicious of the registry settings that calcu007 reported earlier with values set to imagepath.
Alafr you forgot the reinstall version 4.7 and uninstall it. the error came when you unistall version 4.7. This are the steps.
- Intall beta. reboot
- Uninstall beta, reboot
- Install version 4.7 (not beta)
- Try to uninstall it.
Oldman I dont have Spybot
- uninstalled the avast 4.8 beta on my Win XP SP2 machine.
It removed itself without any errors and removed its own registry entries as well. Although all programs were removed it did leave its Alwil Software folder structure in Program Files. Restarted system.
- installed avast 4.7
It installed successfully. Restarted system. avast brought VPS files up to date.
- uninstalled avast 4.7
It removed itself without any errors and removed its own registry entries as well. Although all programs were removed it did leave some of its Alwil Software folder structure in Program Files. Restarted system.
alanre wrote:
I am a little suspicious of the registry settings that calcu007 reported earlier with values set to imagepath.
What is suspicious? I’m not being a smarta** here, I’m just trying to learn more.
I’m not sure if this is what he meant by image path and just left the lines out.
[b][HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mrxsmbb]
“ImagePath”=“System32\drivers\mrxsmbb.sys”
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\mrxsmbb]
“ImagePath”=“System32\drivers\mrxsmbb.sys”[/b]
The above are just sample keys from another thread. These are a part of SR.
I see the issue being discussed is more complicated than being able to successfully remove 4.8 Beta and return to 4.7.1098 without problems so I will butt out. Sorry.