can u help me please i followed these steps thank in advanceeeeee i will attach the logs
Please download AdwCleaner by Xplode and save to your Desktop.
Double click on AdwCleaner.exe to run the tool.
Click on the Scan button.
After the scan has finished click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
Post logfile will also be saved in the C:\AdwCleaner folder.
Then…
Please download GMER, AntiRootkit tool from the link below and save it to your Desktop:
Gmer download link
Note: file will be random named
Double-clicking to run GMER.
Wait for initial scan to finish - if there is any query, click No;
Click Scan button and wait until the full scan is complete;
Click Save … - save the report to the Desktop (named Gmer );
Attach here Gmer logreports.
Then…
Please download Farbar Recovery Scan Tool by Farbar and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Hi there, I assume this was contracted through a USB drive
Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Download MCShield to your desktop and install
It will initially run a scan and show the result as a toaster by the system clock
Then in the control centre select scanner and tick unhide items on flash drives
WARNING:Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disableJava in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
hey
i have the shortcut virus but have no idea how to remove it from both my notebook or usb. this is what it says in my start up tpizphdcoj…vbs can you please help
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs