[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs
would that effect all my browsers I have and use sometimes chrome and IE besides firefox
do you work for avast how do I know what you want me to do is safe?
Not to mention essexboy has almost 20,000 posts and almost eight years as a volunteer on the avast forums (so he is no fly by night); the greatest majority of these posts in the viruses and worms forum helping those unfortunate enough to have been infected.
When I started the application the only thing was that the extra registry radial button was on use safe list so I changed it as it is in the the above jpg in this post to show as “none”. After the scan I only got one notepad file named OTL.txt.
I reran the scan again with the with the extra registry set to “use safelist” and got the two reports I pasted in below.
The message exceeds the maximum allowed length (10000 characters). So see the next post as attachments
:OTL
DRV - File not found [Kernel | Unavailable | Unknown] -- C:\Program Files\Symantec\SYMEVENT.SYS -- (SymEvent)
DRV - File not found [Kernel | Auto | Stopped] -- C:\DOCUME~1\DJW\LOCALS~1\Temp\5874.sys -- (5874)
O2 - BHO: (SavingsApp) - {11111111-1111-1111-1111-110011461139} - C:\Program Files\SavingsApp\SavingsApp.dll (215 Apps)
O3 - HKLM\..\Toolbar: (no name) - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - No CLSID value found.
O20 - AppInit_DLLs: (mad.dll) - File not found
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
I don’t think I installed any new programs before avast did a definition update and avast started to report that hulu etc. was a threat and that is also when I could not go to google with any of the three installed web browsers. After the first restore I did not install anything new it was ok for about a week and then the problem happened again so went back to a restore point when things were ok and so on. So far it has been about a month and maybe four restores I have had to do.
I am not having the problem right now because I did a restore back to a time no problem was but because it has been reoccurring I thought I would get a jump on it. Are the things you want me to do only working when the problem is? Not as a preventative for what most likely will be happening?
after I ran the fix with OTL a notepad file came up and I am attaching it.
when I run the scan again with OTL do I need to put any thing pasted in again as I did the first time.
Stll doing as per your instructiions so have not run ADWcleaner yet
Ok ran ADWCleaner please see attached log generated. what is the problem do you think with the files anyway?
Also would like to add a slave hard drive to this computer is that going to complicate things while we are still in the process of fixing what ever problem there is going on here?
no alerts like I said above after I go back to a restore point I am ok until about a week and seems just after avast definition update all it starts over again with reports of hulu being bad and not being able to get to google search site. Hopefully it will never reoccur but said that before and then it starts all over again. Does not avast look for ad ware and malware and stop it coming onto the computer. As i said before never knew a protection software to update definitions as much as it does one to three a day it seems. So am I finished running fixes for now? Thank you for all your help I will post here or re-post a new topic if it happens all over again. besides avast do you recommend a ad ware or malware cleaner I should have running along with avast?
This does seem a tad weird. If you are happy I will leave my tools for about a week or so. If it should re-appear again let me know here with a fresh OTL log. I will stay subscribed so that I will know when you post
Ok started doing it again last things I updated was the application Freemaker Video Downloader and Real Player yesterday and now to day I get “threat has been detected” when I try to go to google search. Now what do you want me to do to help diagnose what the problem is?
