Side by side config error when trying to start avast. Tried installing Microsoft C++ Suite, x86 and x64. Running Windows 7 64 bit. Tried uninstalling avast and reinstalling, but it won’t let me install, the log says “Error” is happening at:
“Create: LoadLIbraryEx(‘Aavm4h/dll’) has failed with code: 14001 (0x000036B1) [The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use command-line sxstrace.exe tool for more detail].”
05:20:03Infoinstcont[7016,8380]–
05:20:03Infoinstcont[7016,8380]2013/12/26 05:20:03 START: Avast installer/updater
05:20:03Infoinstup[7016,8380]Command: ‘“C:\Program Files\AVAST Software\Avast\Setup\Instup.exe” /control_panel /instop:uninstall’
05:20:03Infoinstup[7016,8380]CPU: Intel(R) Core™ i7-3820 CPU @ 3.60GHz,8
05:20:03Infoinstup[7016,8380]OS: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
05:20:03Infoinstup[7016,8380]Memory: 57% load. Phys:3538516/4194303K free, Page:4194303/4194303K free, Virt:4106512/4194176K free
05:20:03Infoinstup[7016,8380]DISKs: C:\ - 448GB free / 931GB total
05:20:03Infoinstup[7016,8380]DISKs: E:\ - 0GB free / 0GB total
05:20:03Infoinstup[7016,8380]DISKs: F:\ - 5GB free / 465GB total
05:20:03Infoinstup[7016,8380]Running module version: ‘9.0.2011.263’
05:20:03Infosimutex[7016,8380]Checking for the mutex ownership.
05:20:03Infoguiwizard[7016,8380]Setup gui was successfully started.
05:20:05Erroravast_connector[7016,8380]Create: LoadLibraryEx(‘Aavm4h.dll’) has failed with code: 14001 (0x000036B1) [The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.]
05:20:05Infoinstupcore[7016,8380]Product uninstallation has started.
Also note that there is no need to install Microsoft C++ Suite ( especially when you don’t know what version is used ??? ) the 2014 versions of avast are compiled with Visual C++2012 but does not need it to be installed nor does it install it.
As mentioned run the removal tool ( tool will ask for permission to reboot to safe mode ) http://files.avast.com/iavs9x/avastclear.exe run the tool for all versions of avast ever installed then reboot back to normal mode and try to reinstall a fresh copy of avast.
Heh, I know I’m running 64 bit, but I was becoming desperate to get the program to work as I’m pretty sure I’ve got some malware, so I figured I’d install both just to see.
I’ll use the uninstaller tool when I get home in a bit.
Sorry to resurrect this thread but I am having the same issue. Win8.1 and installed it on my kid’s laptops. No issues on one (laptops are the same), but on the other I am getting the 14001 side by side error. By reading the above I was able to uninstall using avastclear. I did come across the old threads and downloaded the 2008 c+++ packages (which I have since uninstalled).
However when I clear (restart) and install (restart) I still end up with the 14001 error. Help!?
After running the avastclear tool ( repeat for all versions of avast ever installed ) and rebooting I would also suggest running CCleaner including the registry clean function then re-try installing the latest version of avast.
Thanks. I will try that tonight. I downloaded avast 2014 (free version)yesterday morning. The laptop is a month old and never had avast on it. I first installed avast yesterday and I had this issue.
removed avast via avastclear
rebooted and installed/ran ccleaner
rebooted and installed the latest avast Free
rebooted and launched avast… same side by side message.
i did notice that on this laptop after the install process, it prompts the restart… on my other laptop (identical to this one), it allowed me to run a scan right away.
ugh… i am not super techy… i can follow instructions and have a bit of intutiveness… but have run out of patience. i wish i would have backed up a system restore point as soon as we got them last month.
Ugh. i am a glutton for punishment. tried everything again, multiple times. i guess at this point i am going to have to get geeksquad assistance (at a $200 fee - but will also cover all 3 laptops). maybe i should accidentally drop it as i have a protection plan. naahh… i believe in karma waay too much.
honestly, i do think its stupid for avast to install all the way instead of erroring during the install with the error message about the side by side configuration.
Does/did your computer have either Windows Defender or Microsoft Security Essentials?
If it does/did, disable Windows Defender of if it’s MSE uninstall following the instructions found here.
Then do a clean install of avast using the links provided by craigb above.
i dont think so… as mentioned, i have two laptops that are identical. the first one it installed without any issues. the second (which did have some potential malware), is the one that i am having issues with. i am probably gonna take it to best buy tomorrow.
