Hi all, I’ve just received this warning from avast and i’m having a spot of trouble!
Firstly, I stupidly opened up a file that I received via email, thinking that it was safe. Once I opened this file Avast went banannas and started giving me constant warnings about this virus.
I’ve done a scam of my PC using Spybot S&D and this couldn’t find anything.
I’m in the process of doing a scan with avast just now so will add to this post as soon as I can.
Below is an image I took of the Avast Log Viewer to give a better idea of what’s wrong:
Try a boot time scan with avast! Right click the scanner screen, select ‘schedule a boot time scan’ and reboot when requested. (Or open the tab at the top left of the scanner screen and select the boot time option from there.)
After running the boot time scan my PC now seems to be opening up the OS (Vista Home Basic) in Safe Mode as the resolution of the screen has changed (I looks like it’s in safe mode anyway but not 100% sure).
I now get the following 2 alerts whenever I turn it on:
HD Audio Control Panel has stopped working
Host Process for Windows Services has stopped working
Do you still have the original file? If so, please upload the file to VirusTotal for analysis. This will enable avast! and other AV’s to add the definition. Post the results here.
Hi, thanks for the replies guys. I don’t have the original file as I deleted it from the email once all the warnings come up.
Regarding the online scan: I don’t think this is possible as when I boot the PC now I cannot connect to the internet. Is this because it’s in safe mode or something else?
Is there any other way I could do a further scan such as download something on another PC and transfer it to the infected PC?
You can try the Avira rescue cd,download,double click and burn to cd,insert into infected pc and reboot.Choose option 2 to boot into rescue system,select English,PRESS SPACE,choose scan,then enter. I’m only a learner,but your pc looks a mess.Sometimes,its easier to reformat,and start from scratch. http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
Its a self contained linux based program,you do not need linux os to operate.It runs fine on xp ( have tested ) I do not have Vista,but it is Vista compatable. I am sure it will run fine. Although,this forum is an Avast forum, not Avira, so,enough said about it, from me.
Having looked at my PC again last night I think i’m in big trouble, It appears that all of my drivers are either infected or missing!
I’m really stuck on what to do here.
I’ve scanned the PC using avast! & Spybot S&D and they are finding nothing new. These “infected” files are still in the chest as far as I know.
I can’t connect to the internet as i’m told there is no driver, and the same error appears for the audio driver.
Am I looking at a complete wipeout of the hard drive here or is there a slight chance that I can repair it?
I’m not to fussed if I need to wipe out the drive but on one of the partions (D:) I have images and video clips stored. Is it safe to transfer these onto an external drive so I don’t lose them?
It’s not been possible to do a System Restore as somehow I have never actually had it turned on!
Also, I have a backup disc that I think I created when I got the PC (2 years ago) but I didn’t get any Vista disc with it. Will this disc do if this is the route I need to go.