I took my sim card out of my old phone and forgot to deactivate the security on it and now it has set it off. I have uninstalled the app but it still is going “This phone is lost or stolen” I have asked for the sms message to be sent to the number but i have heard nothing. What can i do to stop the alarm as i need all the contact and memory off it. Hope you can help. Many thanks
Hello,
it seems you only uninstalled Mobile Security - but forgot to uninstall Anti-Theft.
here’s how to uninstall:
to uninstall our app please proceed as follows:
- open avast! Mobile Security, open the settings and select the “avast! Anti-Theft removal wizard”. When it’s done you can uninstall avast! Mobile Security like any other app.
- if you no longer have avast! Mobile Security installed and just want to uninstall Anti-Theft you can either reinstall avast! Mobile Security to use the wizard or proceed in these steps:
open your phone’s app manager and uninstall the app with the custom name you chose on installing avast! Anti Theft.
If the uninstall fails please remove the app from the device administrators list (you can find it in your phone’s settings).
to remove root installations of avast! Anti-Theft you can use the “avast! Anti-Theft removal wizard” or use the free tool “Titanium Backup”.
alternatively we offer a uninstall.zip at
http://dl.dropbox.com/u/27553331/root%20uninstall.zip
unzip it and run uninstall.bat with your phone connected via USB to the pc. make sure usb-debugging is enabeled on your phone and the phone driver is installed on the PC.
If you do it on the PC where you rooted your phone you usually have these drivers available.
for further information you can also consult our manual available at:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
it will help you understand the basics of the software.
give it a try - it’s short and easy to understand.
You could find a lot of info and solutions in the FAQ:
http://www.avast.com/FAQ/AVKB66
Regards,
Werner