Help… mentre stavo lavorando il PC mi ha bloccato la navigazione sul sito e ora non so più come fare. ho fatto i controlli ed il sito è pulito, l’ho fatto consultare da altri che non hanno Avast e non da problemi. non so come fare per andare avanti per un lavoro da chiudere entro lunedi. ho fatto le procedure indicate di sblocco ma non succede nulla… Qualche suggerimento?
Post a screenshot of the Avast alert popup, including the “Show Details” part.
Submit the offending “blocked” website URL to these testing sites:
Note: I am not an Avast Team member, just another user.
tks rocksteady,
I have already done the checks on the two sites you indicate
and everything is ok and not infected
If confirmed clean by both of those, report a False Positive form to Avast using: Choose Your Sample Submission Type | Avast
Give avast at least 2 working days to process. You will not get a reply from Avast, so you will need to check for no further alert again after that.
Note. I am not an Avast Team member, just another user.
First, I’m an Avast user and not an Avast Team member.
It is going to be somewhat difficult to deal with/investigate or try to attract Avast Team attention to the issue. When there is no information on the URL or a screenshot (as suggested by rocksteady).
In the forum as a new user you may be prevented from posting an active link, but this can be obfuscated such as https(://)domain-name(.)com using the brackets around points to break it as a direct link.
You could use this for A the virustotal results or B the domain-name.
You won’t get a direct answer from Avast from your submission as a possible false positive.
Following the above instructions, it gives us a chance to present it to an Avast ream Member to escalate the issue, but without the requested information that would be impossible to do as we don’t have any information to present.