Smart Scan not Available

Avast One Avast One for iOS
1

On my iPhone when I open Avast One (activated premium account), I see the message that says Everything Looks Good. There are no issues. Run a Smart Scan …

But there is no button to run Smart Scan. How do I run Smart Scan?

2

Hi,

Are you able to scroll up or down, and do you see “Explore”+ “Profile” on the home screen (https://support.avast.com/en-us/article/Use-One/?option=iphone#idt_000)
Please close and re-open the app or try to re-install the app. If the issue persists, please provide a screenshot of your screen (https://support.avast.com/en-ww/article/Create-screenshot)

3

I reinstalled the app and it let me run Smart Scan initially and found the same data breaches as before even though I had previously cleared them. But now it is the same: no Smart Scan button and I cannot scroll. I can see Explore and Profile at the bottom.

I don’t see how to attach a photo. I see the HTML img tag but not a way to attach one.

4

Hi, see screenshot.

5

Here u go

6

Any suggestions?

7

Hi,

Please report this directly via the app. Please click on “Profile”>“Help and Support”>“Contact Support”

8

I’ve contacted Support twice now, and have gotten no response.

9

So after posting my last post on Dec. 2, I heard from support in a day or 2; they asked me some questions that I responded to. But that was two weeks ago, and despite my inquiring twice on the status, I’ve gotten no follow up response. Frustrating.

10

Hi,

I am sorry to hear that you did not receive a timely reply. I have escalated the issue.
Could you please install the latest version(2.4) from the app store and let me know if this is still occurring?

11

Thanks, heard back from Peter. Was already running version 2.4.0 (309). Still no Run Smart Scan.

12

Thank you for the update. Our devs will look further into it.