My Vpn on “Smart VPN mode”
defaults on Prague, Czech Republic. It is so frustrating. I have to switch to manual mode to change the country.
I wish Avast will let you change your country in Smart mode.
If I change to manual and set it on the settings so that it automatically activates the VPN then it doesn’t do that.
So frustrated.
- Which version/build of Avast SecureLine…?
- OS…? (32/64 Bit…? - which SP/Build…?)
- Other security related software installed…?
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Avast Software version 5.17.6057
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Windows 10, 64 bit
Edition Windows 10 Pro
Version 21H2
Installed on 2022/02/10
OS build 19044.1645 -
Kaspersky Total Security
Subscription for 1 device
Subscription: Active
Paid until: May 13, 2023
That is all the info that you wanted
Contact support: https://support.avast.com/contact
I am not going to do that.
I have told you the problem I have.
I have given you the info that you wanted, so how is support going to help me if you are the Forum master?
I think you can tell support.
It is now the third time that I have raised this issue and I am tired of explaining the same thing over and over.
I had NordVpn before this and had absolutely no problem with them with the same specs, same laptop…etc.
I just know that if this does not get seen to I will have to revert back to NordVpn.
Asyn isn’t Avast Team member or the Forum Master, but an Avast User (for a very long time) just like yourself trying to help.
Oh ok then I apologize Asyn, but I am a bit frustrated with the support. Attached is a screenshot about the Forum master assuming that you were the FM.
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In manual mode it stays on the same city (Johannesburg - South Africa). If you choose another country and you go back to South Africa it defaults on the same city which is Johannesburg again.
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In auto mode it defaults always on Prague, Czech Republic.
Often a pop-up appears asking if you are happy with the product and whereby I will reply and give comments like i did now, that I am not happy about this.
Hi,
Based on what you have described, SecureLine VPN seems to work as it should. The servers are not necessarily auto-selected based on your location.
https://support.avast.com/en-za/article/SecureLine-VPN-FAQ/
https://support.avast.com/en-za/article/152/
If you are a paid subscriber and need further assistance, please reach out to Avast Support via chat https://support.avast.com/en-za/contact/paid_pc_avast-secureline-VPN
@ hans1092
That (image) is purely the forum software emailing a notification that you have had a reply in your topic. You will no doubt had another one for r@vast (who is Avast Team) and my reply.
I suggest that you now Edit that reply and delete that screenshot as it shows your email address.