So after install of Avast FREE edtion I can't use my mp3 player......

Avast Free Antivirus / Premium Security
1

Avast will not allow me to run my mp3 player because the sandbox thinks it’s a virus.

I have turned OFF the sandbox and taken the file name out of the list of exclusions. That list didn’t work anyway so why not take it out? The only way to use the player is to shut off Avast entirely.

Somehow I don’t think this is what the developers had in mind… ???

What to do now?

Regards,

Tinsby

2

Hmmm… Maybe just boot and test again.

3

Sadly I have removed Avast and re-installed it and it’s behaving the same way. The Creative player appears on the screen but then disappears before it starts to play. This time the command line to the program is NOT in the “exclusion list” but the program won’t run… that is until I shut off Avast. Undoubtedly something is now written into the registry preventing it from running.

A few more tries at this and I am gone… back to AVG. This is utter nonsense!

Tinsby

4

Are you using the sandbox exclusion list, not one of the other ones?

Have you tried switching the auto sandbox to “ask”?

You can also install Avast! without the autosandbox element at all via a custom install.

edit: btw, your email is showing public on the forum

5

@ Tinsby
I take it there is no alert by avast ?

If not then I doubt it is the sandbox otherwise that should have popped up a notice suggesting you run it in the sandbox ?
This would also be why the exclusion in the sandbox doesn’t work and why you shouldn’t disable/uninstall the autosandbox.

You could try adding the full path of the creative media player to the Behavior Shield, expert settings, trusted programs; that would be the only other shield that would interact with it.

Or if that doesn’t work, try unchecking the ‘Monitor the system for unauthorised modifications’ (in the Main Settings) as it may be that creative media player is somehow hooking into something like explorer, etc.

6

thanks took care of the email

I have the sandbox selected to " OFF"
I am using the “ASK” as well even though it’s greyed out

I will try and install without the sandbox

Thank you!

J T

7

The very first time I ran Creative player Avast put up a stink and I chose not to run it in the sandbox. Despite that it killed the program loading.

I took your advice and added the path to the Trusted Processes… and guess what? IT WORKS!

:smiley: Yippee!! :smiley:

Thanks to everyone let’s hope I am not plagued with any more problems like this, I have work to do!

Regards,

J T

J Tinsby

8

You’re welcome.

They’re not problems, just one of life’s little challenges and you know where to come if you need to ;D