Software Update Failure

[AC12]

Hi,
I’ve been having trouble updating programs on the software updater component of Avast for the past couple of months. I’ve tried resetting it in the geek settings, but it doesn’t seem to help. The error I get is “Something went wrong, and the update failed. Please try again.”. Looking at other threads I’m guessing the only option I have now is a clean reinstall. Is there a way I can back up all my settings and the exceptions for websites or programs that I’ve added or is there any other option to fix this?

Thanks

[Asyn]

@AC12 post:1

Is there a way I can back up all my settings and the exceptions for websites or programs that I’ve added or is there any other option to fix this?

Hi, you can export/import your settings.

[strakl]

For more detail: Go to Menu>Settings>Troubleshooting>backup your settings, then if you want to import you can do that from the same location.

[AC12]

Sounds good, thank you!

[AC12]

Hi, even after doing a clean uninstall I am still getting the same error as before.

[Asyn]

@AC12 post:4

Sounds good, thank you!

You’re welcome.

[avastuser3249]

@AC12 post:5

Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/

[AC12]

@r@vast post:7

@AC12 post:5

Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/

Hi, I’ve tried that multiple times and tried it again, but it doesn’t seem to do anything.

[avastuser3249]

@AC12 post:8

@r@vast post:7

@AC12 post:5

Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/

Hi, I’ve tried that multiple times and tried it again, but it doesn’t seem to do anything.

Hi,

Could you please provide us with a support file id?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

[AC12]

@r@vast post:9

@AC12 post:8

@r@vast post:7

@AC12 post:5

Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/

Hi, I’ve tried that multiple times and tried it again, but it doesn’t seem to do anything.

Hi,

Could you please provide us with a support file id?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Hey,
sorry for the late reply. the file id is XYBXV

[avastuser3249]

@AC12 post:10

Hey,
sorry for the late reply. the file id is XYBXV

Hi,

Would you mind adding a screenshot of the error message as well, please?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot

[AC12]

@r@vast post:11

Hi,

Would you mind adding a screenshot of the error message as well, please?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot

I get this for every application.

https://i.imgur.com/6Puf4lB.png

[avastuser3249]

@AC12 post:12

@r@vast post:11

Hi,

Would you mind adding a screenshot of the error message as well, please?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot

I get this for every application.

https://i.imgur.com/6Puf4lB.png

Thank you for the screenshot. Could you please click on the green “Check for updates” button again (it should start downloading) - after that you should be able to install it.

[AC12]

@r@vast post:13

Thank you for the screenshot. Could you please click on the green “Check for updates” button again (it should start downloading) - after that you should be able to install it.

I clicked it and it didn’t do anything. Keep getting the same error.

[avastuser3249]

@AC12 post:14

@r@vast post:13

Thank you for the screenshot. Could you please click on the green “Check for updates” button again (it should start downloading) - after that you should be able to install it.

I clicked it and it didn’t do anything. Keep getting the same error.

Hi,

When you go to Menu>Settings> Update (in Avast Antivirus) what build do you have?
Please also generate and provide a support file ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

[AC12]

Ver. 21.1.2449 - build 21.1.5968.643

Do I need to submit another support file? I had already done one and had been in contact with a customer support member, but did not get a reply after one of the recommendations failed to fix the problem (Changing DNS).