***SOLVED*** Avast 6 and Thunderbird Passwords Problems

Avast Free Antivirus / Premium Security
1

After I upgraded from Avast 5 to 6.0.1000, Thunderbird 3.1.9 started to “forget” my POP3, IMAP, and SMTP server passwords.

When I open Thunderbird, I get pop-up prompts for the passwords. I enter the PW and tick the check-box to have TBird “remember” the PW … but when I close the app, and open it later, the pop-up password prompts return.

I am running the avast Mail Shield for both inbound and outbound messages. My OS is Windows 7 (64 bit).

Anyone have any ideas how I can fix this?

2

When you open Thunderbird and click on “Outgoing Server” then highlight the “Outgoing Sever (SMTP) Settings” what do the “Authentication method” and “Connection Security” lines say?

See link here for a lot of information on this.

http://forum.avast.com/index.php?topic=68441.0

3

Thanks Nesivos:

I use 3 different outbound (SMTP) servers in Thunderbird; configured as follows:

(1) Port 25, Password Transmitted Insecurely, Connection Security = None
(2) Port 80, " " " " " " "
(3) Port 587, " " " " " " "

I have read thru the link you sent me (thanks), but I am not sure if my present SMTP settings are OK, or need to be changed - and to what?

Thank you.

4

Here are your port#s with their Keyword and Description with mine below.

I am no expert in this area but your 587 looks kind of strange. I am not so sure about the 80 either. Then again like I said I am not expert in this area :slight_smile:

Keyword--Decimal---Description ---------------------------------------------------- smtp 25/udp Simple Mail Transfer http 80/tcp World Wide Web HTTP http 80/udp World Wide Web HTTP www 80/tcp World Wide Web HTTP www 80/udp World Wide Web HTTP www-http 80/tcp World Wide Web HTTP www-http 80/udp World Wide Web HTTP # Tim Berners-Lee http 80/sctp HTTP # IETF TSVWG submission 587/tcp Submission submission 587/udp Submission # [RFC4409] ============================================== smtp 25/udp Simple Mail Transfer pop3 110/tcp Post Office Protocol - Version 3 pop3 110/udp Post Office Protocol - Version 3 imap 143/tcp Internet Message Access Protocol imap 143/udp Internet Message Access Protocol

Try looking at this link and see if it will help

[size=10pt][b]Password not remembered - Thunderbird[/b][/size]

http://kb.mozillazine.org/Password_not_remembered_(Thunderbird)

5

I also use AVAST and Thunderbird.

You can read http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458 firstly.

The step 4 is very important for SSL connecting.

Good luck!

6

I seem to be having this problem with thunderbird 3.1.9 after install of av 6.0.1027 i am prompted for password and outgoing mail will not send if i untick the box in av that says scan outgoing messages all works fine.i had no problems with my email till this new install of avast.

7

*** SOLVED ****

Thank you for the link! The procedure described there (especially Step 4) cleaned up Thunderbird : Avast email scanning and also solved my password pop-up problem.