SOLVED: Can't make a Rescue Disk

Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.

When I attempt to create a Rescue Disk, it never gets past 0%, with the message at the bottom “Waiting for the process to start”.

This happens on two different PCs, a laptop and a desktop. This happens regardless of whether I’m trying to make a USB or CD rescue disk.

The last time I did this was about a year ago. I had no trouble making the Rescue Disk then, and it worked well.

I have done several searches for variants of this topic in the forum and have not found anything even remotely close to my problem, hence this post.

Thankx in advance for any useful replies.

–champted

This has been acknowledged as a known problem. See prior thread…
https://forum.avast.com/index.php?topic=218058.0

Again reported to the developers. :frowning:

Received the following reply.
“reported ad bug in UI AV-16862, will look into this in next 2 weeks”

Problem found over a month ago, and now they will look into it sometime in next two weeks? Sad :frowning:

Thank you, bob3160, for the information.

Wish it was better news. :frowning:

Just for another data point, in case it might be useful: the problem persists into version 18.4.2338 .

Have you rebooted your system today? There was an update today that should have fixed the problem.

After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.

This is all I get:

https://screencast-o-matic.com/screenshots/u/Lh/1526476578826-71557.png

This may be better than having the media fail at the restore end but, it’s certainly not acceptable.
I’m again reporting this to the developers.
The strange thing is that the USB contains lot’s of files:

https://screencast-o-matic.com/screenshots/u/Lh/1526477198277-41771.png

Guess we’ll need to wait for an explanation.

@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.

Latest version available, see sig below:

Prior to this update (.325) I was able to create a full working Rescue Disk, and now all that happens is the USB drive is formatted and left empty. No content whatsoever.

Earlier Rescue Disk versions created the USB drive with content in it, but would fail to start the actual program. USB drive would boot just fine, but would crash later on.

(Not everyone backs up their systems in case of disaster.)

I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.

I was able to test that rescue disc:

https://screencast-o-matic.com/screenshots/u/Lh/1526502730941-83958.png

As you can see, it works. The problem is that Rescue Disc function doesn’t give you
any indication as to its progress.
If you don’t wait long enough, its possible that you’ll wind up with a corrupted USB or
CD. If you’ve got a 1/2 hr to spare, that should be enough time for it to finish the process.
At that point, simply click on the X in the upper right corner, and safely remove the rescue media.
Or, wait for Avast to fix the problem with the User Interface.
I’m also sending this information to the developers.

Confirmed that a valid rescue USB drive is made, and that the UI does not update to show anything happening

I’ve been told that an update and fix will be coming on Monday. :slight_smile:

They didn’t happen to say which Monday, did they? :wink:

They did not. :frowning: Is it still not working ???

Today I noticed that a minor build update occurred : now 18.4.2338 (build 18.4.3895.326)

The good news is the UI now works correctly when creating a USB Rescue Disk, and the created rescue disk boots and scans normally.

Thanks Avast team!