[solved]Le Parefeu est désactivé

Avast Free Antivirus / Premium Security
1

Bonjour à tous,

J’ai renouvellé ma licence pour un avast Premier 2015 sur un Windows 8.1, 64 bits, 4 Go. Et comme beaucoup l’ont rencontré: le parefeu est désactivé.

Voici les tests effectué sans succès :

  • Réparation en mode normal / sans echec
  • Desinstallation/reinstallation en mode normal
  • Desinstallation/reinstallation en mode sans echec
  • Desinstallation/reinstallation en mode normal avec le pare feu windows désactivé
  • Desinstallation/reinstallation en mode sans echec avec le pare feu windows désactivé
  • Desinstallation/reinstallation en mode normal en utilisant l’outil spécial d’avast
  • Desinstallation/reinstallation en mode sans echec en utilisant l’outil spécial d’avast

Et le résultat est toujours et encore le même … c’est très agaçant …
Si quelqu’un à une idée. D’avance Merci.

2

Please post English here, else use the forum section for your language.
→ https://forum.avast.com/index.php?board=21.0

3

Here the english for the one who don’t know how to use google translation …

Hello everyone,

I renewed my license for avast Premier 2015 on a Windows 8.1, 64-bit, 4GB And as many have encountered. The firewall is disabled.

Here are the tests performed without success:

  • Repair in normal mode / safe mode
  • Uninstall / resettlement in normal mode
  • Uninstall / resettlement in safe mode
  • Uninstall / resettlement in normal mode with the windows firewall disabled
  • Uninstall / resettlement in safe mode with the firewall windows disabled
  • Uninstall / resettlement in normal mode using the avast’s special tool
  • Uninstall / resettlement in safe mode using the avast’s special tool

And the result is always the same and yet … it’s very annoying …
If someone an idea. Thanks in advance.

4

Do you have (or did you had) any other security (related) software installed?
If so, which ones (or how did you removed them) ?

5

thanks for you reply …
The only one security software is Avast … i don’t have any other …

6
  • Which version of Premier…?
  • Any other security related software installed…?
  • Which AV(s) did you use before Avast…?
  • Is Windows Defender deactivated…?
7

Version of avast 2015.10.0.2208
only avast as security software … even not defender installed
i only installed avast since i got this computer (last year)

8
  1. Download Avast Premier Antivirus: http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
9

Firewall cannot start … (again) …

10

Reboot the system several times.

11

already done 4 times

Just in case … i try to scan all my system …

12

OK, report back.

13

Not that it should matter but is the Windows firewall on?

14

Here are the tests performed without success:

  • Repair in normal mode / safe mode
  • Uninstall / resettlement in normal mode
  • Uninstall / resettlement in safe mode
  • Uninstall / resettlement in normal mode with the windows firewall disabled
  • Uninstall / resettlement in safe mode with the firewall windows disabled
  • Uninstall / resettlement in normal mode using the avast’s special tool
  • Uninstall / resettlement in safe mode using the avast’s special tool
15

No infection … but firewall still not activated …

16

Follow the instructions for FRST and attach your logs.
→ https://forum.avast.com/index.php?topic=53253.0

17

If i have to install malwarebytes, i don’t need avast …

18

Yes you do need avast, unless you pay for MBAM.
The free version doesn’t offer real-time protection.

19

i just need one tool to get security … not many to do the same things …

20

malwarebytes is not a antivirus … it is a help tool designed to run alongside your antivirus
Malwarebytes have a limited detection range as it only target executable files, also very good against PUP / Possible Unwanted Programs …crap that comes bundled with free downloads

follow instructions in the link Asyn posted and attach the two FRST diagnostic logs