[SOLVED] Right click > Scan > [blank screen | ????/Running]

Hello, been using Avast! for a while and I’m really loving it! But recently I’ve been running into this problem (see screenshot) where when I right click on something and select scan it’ll pop up a blank window and the normal window in the bottom left that says “??? / Running”. It seems to be scanning the files I tell it too, but it goes very, very slow! D:

I have re-installed once and that fixed the problem for a while, but now it’s back. I was wondering if anyone knows what’s going on and/or if this is a bug and if there is a fix, etc.

Thank you very much!

Screenshot!

http://i.imgur.com/utOIQoZ.png

have you tried avast repair option … from ad/remove programs > avast > uninstall/change > repair option

Hmmm… I just tried that and it didn’t work. So then I tried the update option as well, but that didn’t work either. :frowning:

If it helps, I’m using Windows 7 Ultimate 64-bit. If you need more information, just tell me what I need to give. (:

It’s a corrupt install… the “???” indicates that too…

I’d recommend a clean install to v9.0.2013

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in safe mode using Avastclear.
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  4. Install the version you downloaded.
  5. Reboot.

Thanks Alikhan! That seems to have made it work… For now. :stuck_out_tongue: Let’s hope it doesn’t break again, or that this is fixed soon. :slight_smile:

You’re welcome.