SOLVED: Using remote assistance cannot type in data fields in the assisted envir

Avast Free Antivirus / Premium Security
1

Having an issue doing remote assistance. Wondering if it is by design or if it is a bug?

When I connect on to a system to be assisted (Win7 or XP produces same results) I have full control over the assisted PC but I cannot type in any data on the assisted system remotely. Is this normal or a bug?

Thanks,

GillesT

2

anyone?

Thanks,

3

bump!

4

This is definitely not “normal”. What OS was the helper, what OS was the helpee?

Thanks.

5

As I mentioned the helpee was tested with a win7 64 bits system and also a laptop with XP 32 bits and my systems (the helper) has win7 64 bits as per my signature.

Not sure if it matters but the helper system has a wireless keyboard (Microsoft laser keyboard 7000 with wireless mouse also)?

Another thing is this was first discovered when I tried to register the helpee in the Avast account box where I have to input the email address and password. Also happen using Windows messenger on helpee system trying to type login email address and password.

Thanks

G

6

bump!

7

Tried again this pm and now the keyboard works perfectly!!!

Don`t know what changed but it works now.

Gilles

8

Hi

I am having the same problem, sometimes it works for a few minutes then stops. It fails across three different new machines, all running windows 7 pro 64, all using latest avast. The only thing that the failing machines have in common is they are connected via a BT HomeHub3. Is this a coincidence??

Cheers for any help

Neil