Running Avast Free 6.0.1367 with today’s definitions and on my weekly scan and I just started to get an error message stating that “some files cannot be scanned”. The scan is set for “all harddrives” the internal HD (C) and an external HD (J). There are two error messages and they both say “the device is not ready (21)” and it gives some type of info about a volume which I cannot understand. Can anyone help me figure out why I am now starting to get this message? I did a Print scrn and when I post it into Word it saves it as an RTF file and attached it to the post. It will not post the print scrn. Print Scrn info:
Disk\?\Volume{f09d9f2a-ffd7-11dd-ad8f-806e6f6e6963}Boot Record Error: the device is not ready (21)
\?\Volume{f09d9f2a-ffd7-11dd-ad8f-806e6f6e6963}\ Error: the device is not ready (21)
I did a Print scrn and when I post it into Word it saves it as an RTF file and attached it to the post. It will not post the print scrn. Print Scrn info:
use MSpaint crop the picture and save it as gif...then attach
Ran the aswMBR and it ran for about 6 minutes then found an infected file, did a few more directories and then when it got into the User directory it just sat there and appeared to have stopped. If I clicked on Fixmbr it gave me a warning that it was going to rewrite the boot record. I responded NO and then saved the attached log file. I did not close the application however.
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
ComboFix ran and the log is attached. While it was running a Windows popup appeared saying PEV.exe has stopped working. Gave two options Check online for a solution and then close program or Close the program. I ignored this popup and it went away when ComboFix rebooted the system. Please let me know what you find and any solution if necessary. Thanks for the help.
It appears that I lost the Avast icon in the system tray. Do I need to wait for the 1 hour is up that I told the shields the amount of time to be down and Avast will restart itself?
For a repair of avast. Windows, Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
OBS…i think essexboy has logged off for today…he will be back tomorrow
Don’t know if this means anything, but this morning I ran a quick scan and had no alerts. Then I ran a full system scan and it still has the same errors as initially reported. Thanks.