Some files could not be scanned...

:(c:\avast!.sandbox\bgbutton.png

HOW DO YOU YOU EXCLUDE THIS FROM THE SCAN, AVAST TECH SUPPORT COULD NOT PROVIDE THE ANSWER.

THIS IS UNACCEPTABLE IN YOUR PREMIER FLAGSHIP PRODUCT.

ALL I AM TRYING TO DO IS GET A “CLEAN SCAN” I.E., “Scan complete, no threat found”

Anyone else have any thoughts regarding this behavior?

Does this help

Some files could not be scanned...
Some info...

How do I handle files that avast! can’t scan? https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/