Sorry to have to leave Avast behind

I’ve been a happy Avast user for something like 3 years now, and then just within the last week or so, I am having the problem I have found posted here many times: Avast is blocking everything except google and gmail. I have followed every suggestion I found in this forum, including a clean re-install of the software, all to no avail. If I have to turn avast off to be able to browse the internet, there’s not much reason to have it installed.

So, I’m looking for other options now. Having just renewed my subscription to avast, I find this hugely annoying. But I don’t know what else to do.

If anyone has any ideas other than this casting-about-for-a-solution approach that goes on here, I’d love to hear it.

Thanks,

Jeff

do you have a firewall?

delete all avast rules in firewall, reboot
create new rules when firewall ask

Yes, Windows Firewall, but I turned it off and still no difference. It has been on for 3 years without a problem before now, in any case.

Jeff, you haven’t given much to go on, which OS and which Avast product do you have?

You say you just renewed your subscription, if you are a paying customer you are entitled to support from Avast, have you put in a support request?

have you tried to remove with avast removal tool from safe mode?
rebooted and installed again?

I have not been able to create a ticket, because the support page does not let me log in. I even reset the password (my avast software is logged into my account correctly), but no matter what I do, I can’t get logged in through the website.

There is a point of diminishing return here… and I’ve reached it.

I’ve done it ALL.

Well, I’m relieved to say I did find the problem.

We use Juniper from our home computers to connect to the VPN at work. Juniper launches on startup. It suddenly occurred to me that Juniper alerted me about a week ago, when all this started, that it had downloaded an update.

Sure enough, when I turned Juniper off, Avast started working again as expected.

It still means I will have to turn off Avast to be able to use the VPN, which doesn’t make me happy, but at least I know there is a solution. I really didn’t want to switch to another product.

Jeff

hey it sounds like a conflict between avast and juniper. if i get it right i would say the problem is juniper here but think we need a avast programmer to look into this. but if we go on what you have said, i say it is juniper that the problem lies.

Is this the Juniper thingy again?

http://forum.avast.com/index.php?topic=87048.0

Regards