SpyShredder/Avast! issues

Viruses and worms
1

Hello. My mother just called me at 12:00 AM EST and told me that while she was visiting a website for a broker in North Carolina, she was prompted to install ActiveX controls needed to make the site run. She’s telling me that she didn’t at first try to install it (she’s wary of these types of things), and then she ended up with a message saying to stop the download/installation of the ActiveX control because it was spyware or a trojan of some sort. She believes that these warnings were given by SpyShredder, which is spyware from what I’ve found on the internet, and she’s getting multiple warnings from this source, and her Avast! system is now all messed up, and it’s saying she’s got viruses and trojans, and backdoors.

The names of the viruses, etc that have come up:
WIN32:Dialer-G(Trj), WIN32:Small-IKO(Trj)
Backdoor:WIN32/NTRoot, Backdoor: WIN32/Sivuxa,
Trojan.Caiijing

She gets a warning that pops up that is red and blue from Quick Systems Scan Results that is regarding “Harmful and malicious software detected.” And then something about an online program protection scanner. She gets the options to “ignore” or “remove all”. When she does remove all, all the warnings come back up.

She started to hit “ignore” and “cancel” to all the popups from this backdoor/SpyShredder warnings.

My mom also said that on the Avast! Access Scanner, in the Residential Protection, this website is shown:
http*://*www.siiprogram.com/*download.php?id=*129 (asterisks used to disable)

We live in the united states, so calling the number from the website that goes to Prague isn’t really an option, and she can’t email them because her computer is acting up so badly.

If anyone can tell us anything about this, or what to do and how to get rid of it, that would be appreciated!

Thanks!

2

Is she able to download programs off the internet?

3

I’m not sure. I think she can use the internet, but im not sure about downloading anything.

4

I’ve got a couple of programs for her to run, that should make the computer stable enough to use. Are you close to her? They will fit on a cd and can be trans fered to her computer.

5

No I am not close to her. I am two hours away. And of course, I’d like to know what programs you’d want to give her before she (or I) put them on a computer. :wink:

6

They are malware removal and detection tools. One is especially made for smitfraud.

google the names if you like

smitfraudfix
combofix
hijackthis

7

Thanks. I’ll forward that info to my mom so she can discuss it with her computer-tech guy, who she’s calling later. I hope that stuff helps.

8

Hello mishii

Probably a good idea to disable/modify the link to “hxxp://www.siiprogram.com/download.php?id=129” in your first post.

9

jeez, thanks for pointing that out. It was around 12:30/1:00 am when I posted and I was rather tired, didn’t occur to me to disable the link. It’s disabled now.