A tech support friend of mine suggested avast for safety. There weren’t problems before I installed the free version (which makes me completely regret trying this product), so there isn’t likely an underlying issue causing this.
The issue:
I ran the startup scan, it finished a few hours later and said something like ‘scan complete, press escape to start computer’. I did this but it didn’t respond, so I did a manual restart (by holding down the power button on the front of the tower). Now the computer is turning on, but I cannot tell what is happening because the monitor isn’t receiving signal.
I called Avast tech support and they claimed that this is something that has never happened before, suggested I pay ~$180 to speak with an engineer, and became nearly hostile when I told them that I shouldn’t have to pay to speak with someone to fix this problem. I don’t think that avast is creating a ‘ransom’ scenario like some other people on reddit and other message boards think, I just want to move past this problem. Please help.
Don’t pay when help is free here.
Is this your scenario? http://www.avast.com/faq.php?article=AVKB11#artTitle
Did you completely remove your old antivirus before installing avast!?
A certified malware expert has been contacted for you. Please be patient.
I won’t pay, I know better than that. The phone number I called was in the help section of the Avast website.
This isn’t about that though, I just need to get my computer running again.
Hi what is the current status ?
What operating system i.e. XP, Vista etc… And is it 32 or 64 bit
Still no progress.
The set up is 64-bit windows 7.
Download the following three programmes to your desktop :
For 64bit systems
2. Windows 7 64bit RC I will pm this link
3. Farbar Recovery Scan Tool x64
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Then copy FRST to the same USB
http://dl.dropbox.com/u/73555776/frstwintoboot.JPG
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
Windows 7 and Vista screenshots
When you reboot you will see this.
Click repair my computer
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg
Select your operating system
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg
Select Command prompt
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
I cannot get to my desktop. When I start the computer, the monitor never goes on (it just says, 'no input signal, monitor is going to sleep).
Like I said above, I think the start up scan is running and the not turning the monitor on, but I cannot tell because, well, the monitor isn’t coming on.
Edit:
I see what you are saying. I’ll put this on a memory stick from my laptop and boot my PC from it, is that right?
Do you have a second monitor to test, are all the cables securely connected
I tested my monitor on anther PC and that monitor on the bugged PC. I also tested the video card and that is working properly as well.
The problem isn’t the monitor or the video card, the start up scan is likely bugged out and not letting the operating system load properly. Can I reset the boot process by resetting the mother board? If so, how?
If you use the programmes I have given you we will bypass windows and get into the system at a low level